Mindy Nourse

Experience

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  Boondox Bar and Grille

  Jul 2012 - Mar 2013

  Buser, Pantry Chef, Dishwasher, Food runner

  Prepping and preparing salads, wraps, and pizzas to the specifications of the chef while maintaining high integrity, Delivering food to guests in a timely and pleasant manner, Identifying customer needs beyond orders and resolve customer issues, and Maintaining high standards for food safety and cleanliness as part of the kitchen staff.

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  The Wellstead of Rogers

  Jul 2012 - Mar 2013

  TMA/CNA

  Responsible for providing scheduled medications to residents in an assisted living facility, checking and recording vital signs, and caring for residents in all aspects of their needs while providing a kind and involved atmosphere.

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  The Freight House

  Mar 2013 - May 2016

  Customer Service: Bartender

  Seasonal work. Provide customer service, mastering POS systems, Demonstrate stamina and the ability to maintain a positive experience for guests even after long hours, as well as manage multiple tasks and demands while meeting leadership expectations. This is a Seasonal/on-call employment opportunity.

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  Brady's Brewhouse

  Sept 2013 - Nov 2015

  Front of House Manager & Bartender

  Provide excellent customer service that contributes to loyalty and repeat business, maintain a fast-paced, casual dining environment to meet the service expectations of clients and supervision with a pleasant and positive attitude, effectively manage time and responsibly handle financial transactions, as well as Memorize and help customers with 42 tap selection including 8 Brady's craft brews.

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  Advance Marketing Group

  Feb 2015 - May 2016

  Sales and Marketing Coordinator

  • Initial point of contact and sole liaison between clients 900 plus, AMG upper management and production • Serve as conduit between both satisfied and disgruntled customers and AMG’s owner in order to effect any conflict/resolution and customer service/product issues in a timely fashion • Utilize extensive computer skills and superior customer relations abilities to develop, specialize, and individualize marketing plans for each customer • Upon reaching mutual agreement, singularly responsible for consolidating customer’s express needs and converting into PDF format for streamline delivery to the client• Responsible for gradual build out of AMG’s sales and marketing team Mostrar menos

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  St Croix Central High School

  Sept 2015 - Jun 2017

  Varsity Dance Team Head Coach

  • Lead the JV and Varsity high school dance team to compete in the WACPC State Dance Championships• Planned, taught, and executed dance routines, performance schedules, competitions, banquets, and travel for the team• Managed team finances, budget, and fundraising events

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  Uline

  May 2016 - Oct 2016

  Customer Service Representative

  • Provided excellent customer service and processed orders via phone, fax, email, and chat utilizing skill of past and current product knowledge and applicable promotions• Answered product and pricing inquiries and documented customer feedback in CRM System• Utilized real time and historical call statistics to provide optimal customer service

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  3M

  Oct 2016 - Oct 2022

  Collaborated with sales teams to implement hygiene monitoring medical device system and software with new and existing customers. Worked with cross-functional leadership teams, serving as business consultant / liaison to align, diagnose, and identify areas of improvement opportunities with customers’ medical device and software applications.• Managed and implemented medical device software database for new and existing customers, ensuring alignment with customer activities across US and Canada. Built and edited over 1.9K customer accounts.• Increased customer confidence in team’s ability to deliver correct services by developing positive relationships with internal divisional customers through regular contact, in-servicing, training, and product application support, referrals for technical or clinical inquiries, post-sale and ongoing follow up.• Exceeded all goal metrics in value added calls, video call duration, number of monthly calls and software builds / edits. Mostrar menos Established and maintained customer relationships to drive sales growth through telephone sales, handling customer questions, including up- and cross-selling strategically aligned medical products. Utilized detailed product knowledge to provide technical assistance to customers in identifying products to meet clinical needs.• Met and exceeded department's growth objectives, 104% to plan by partnering cross-functionally to gain customer insights and uncover potential sales opportunities.• Drove end-to-end customer relationship management (CRM) process improvements by leveraging Six Sigma skill sets, identifying root cause and disconnect between sales data and CRM sales growth reconciliation, opening up new sales opportunities. Mostrar menos Collaborated with sales, marketing, management, technical, and marketing teams to reach common goal of supporting customers and growing sales.• Implemented pilot program, developing and growing network of customers purchasing Skin & Wound Care Products from one specific distributor to all medical distributors in network.• Generated over $108K in annual revenue in new business sales within first 2 months of new product launch by calling customers who purchased through specific distributor partnering with 3M on launch.• Created, utilized, and maintained customer information in CRM platform for future customer follow-ups. Mostrar menos

  • Clean Trace Specialist

    May 2020 - Oct 2022

  • Medical Solutions Division-Inside Sales Representative

    Jan 2017 - May 2020

  • Critical & Chronic Care Solutions Division-Inside Sales Representative

    Oct 2016 - Jan 2017
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  Neogen Corporation

  Jan 2023 - now

  Associate Implementation Specialist, Healthcare