Mostafa Abo El-ezz

Mostafa abo el-ezz

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location of Mostafa Abo El-ezz6th of October, Cairo, Egypt
Phone number of Mostafa Abo El-ezz+91 xxxx xxxxx
Followers of Mostafa Abo El-ezz1000 followers
  • Timeline

    Jun 2016 - Dec 2016

    Student Internship

    National Telecommunication Institute
    6 October Giza Egypt
    Oct 2016 - Dec 2016

    Trainee

    TE data
    Dec 2016 - Mar 2017

    Technical Support Engineer in NOC team

    WayOut
    Apr 2017 - Aug 2022

    Telecommunications Support Engineer

    Xceed
    Current Company
    Aug 2022 - now

    Cisco Engineer

    IST Networks
    Cairo, Egypt
  • About me

    Senior Cisco Voice Engineer || IP Telephony || UCCX || PCCE || UCCE || Verint || ZOOM|| SBC || UCCE Trainer Freelance.

  • Education

    • Minufiya university

      2007 - 2012
      Bachelor’s degree electrical, electronics and communications engineering good

      Activities and Societies: Beginning Student Community

  • Experience

    • National telecommunication institute

      Jun 2016 - Dec 2016

      studied scholarship of VOIP treks I wanted to learn from any one from my instructor and from my friends and applied any thing .

      • Student Internship

        Jul 2016 - Dec 2016
      • Internship

        Jun 2016 - Jun 2016
    • Te data

      Oct 2016 - Dec 2016
      Trainee

      We learn how to install CM ,connect server with gateway ,add phone ,add features and trunks

    • Wayout

      Dec 2016 - Mar 2017
      Technical support engineer in noc team
    • Xceed

      Apr 2017 - Aug 2022
      Telecommunications support engineer

      - Handling incoming tickets related to telecommunication issues from internal customers or the Head Quarters .- Monitor Voice, Data public links (WAN connections, Public PRIs, Ties, etc) and related applications’ health and it's utilization .- Managing the below Voice systems, and troubleshooting of any faultiness .- Report and follow up with ISPs or global operators .- Backup of voice system and related applications (daily, weekly or monthly)- Administrating and troubleshooting the following systems:Avaya CM 3.1.2 with MCC cabinets multi connect and S8700 Media Servers .Avaya CMS (R12) .Avaya Recording System (Avaya Witness CSCM, Archiver, Viewer) & other 3rd party sys (I-listen) .Call Accounting System (Call Visor & I-Bill) .Avaya Intuity Audix Voice mail .Predictive Dialer (Elastix Free PBX 2.5, Ameyo, Interactive Intelligence) . Show less

    • Ist networks

      Aug 2022 - now

      Cisco voice engineer Support and implementation engineer "IPT, Recording, UCCX, PCCE& UCCE"

      • Cisco Engineer

        Aug 2022 - now
      • Senior System Engineer

        Aug 2022 - now
  • Licenses & Certifications

    • Ccna(r&s)200_120

    • Cicd1

  • Volunteer Experience

    • Team leader

      Issued by Faculity Ativites on Oct 2010
      Faculity AtivitesAssociated with Mostafa Abo El-ezz