Mostafa Abo El-ezz

Experience

• 

  National Telecommunication Institute

  Jun 2016 - Dec 2016

  studied scholarship of VOIP treks I wanted to learn from any one from my instructor and from my friends and applied any thing .

  • Student Internship

    Jul 2016 - Dec 2016

  • Internship

    Jun 2016 - Jun 2016
• 

  TE data

  Oct 2016 - Dec 2016

  Trainee

  We learn how to install CM ,connect server with gateway ,add phone ,add features and trunks

• 

  WayOut

  Dec 2016 - Mar 2017

  Technical Support Engineer in NOC team
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  Xceed

  Apr 2017 - Aug 2022

  Telecommunications Support Engineer

  - Handling incoming tickets related to telecommunication issues from internal customers or the Head Quarters .- Monitor Voice, Data public links (WAN connections, Public PRIs, Ties, etc) and related applications’ health and it's utilization .- Managing the below Voice systems, and troubleshooting of any faultiness .- Report and follow up with ISPs or global operators .- Backup of voice system and related applications (daily, weekly or monthly)- Administrating and troubleshooting the following systems:Avaya CM 3.1.2 with MCC cabinets multi connect and S8700 Media Servers .Avaya CMS (R12) .Avaya Recording System (Avaya Witness CSCM, Archiver, Viewer) & other 3rd party sys (I-listen) .Call Accounting System (Call Visor & I-Bill) .Avaya Intuity Audix Voice mail .Predictive Dialer (Elastix Free PBX 2.5, Ameyo, Interactive Intelligence) . Show less

• 

  IST Networks

  Aug 2022 - now

  Cisco voice engineer Support and implementation engineer "IPT, Recording, UCCX, PCCE& UCCE"

  • Cisco Engineer

    Aug 2022 - now

  • Senior System Engineer

    Aug 2022 - now