Vivette Amra, CSM

Experience

• 

  SunTrust Service Corporation

  Jan 1995 - Jan 1999

  Systems Analyst

  As the founding member of the Microsoft Core Technologies Team, developed Intranet applications using Microsoft Office/BackOffice products such as MS Visual Studio 6.0, ASP, ADO, MS Visual Interdev 6.0, Frontpage, MS Office 97 Professional, MS Access and Visual Basic.

• 

  Digital Insight

  Jan 1999 - Jan 2002

  Sr. Systems Analyst

  Developed and supported web based financial products and services providing retail and commercial banking and electronic bill payment and presentment (EBPP).

• 

  Xerox State Healthcare, LLC

  Sept 2005 - Jul 2013

  Claims Payment & Financial SME/Team Lead

  Subject Matter Expert (SME) of the Claims Payment & Financial subsystem of the Health Enterprise Medicaid Management Information System (MMIS). Major responsibilities include gathering requirements from State clients, creating use cases, user interface specifications, business rules, report specifications, working with development teams to convert requirements to code, coordinate with testing team to test functional components and successfully deliver the final product to the client.

• 

  Molina Healthcare

  Jul 2013 - Sept 2018

  MITA Business Architect

  Participated in requirement gathering sessions, prepared functional and technical specifications, use cases and assisted QA teams in developing test cases for QA/SIT/UAT testing.Owned the change request process and coordinated with related project teams to solve user/technical issues using Agile Methodologies and Scrum.

• 

  DXC Technology

  Oct 2018 - Sept 2020

  Advisor Business Architect

  Core responsibilities included requirements analysis, and converting them into functional specifications, liaison between State client and developers to create a working application. Coordinated with testing team to help and support SIT and UAT testing efforts.

• 

  Gainwell Technologies

  Oct 2020 - Nov 2021

  Advisor Business Architect / Finance Management Team Lead

  Led a group of financial business analysts/SMEs to work on the OH Fiscal Intermediary project. Drove Requirement Validation Sessions for Accounts Payable, Accounts Receivable, General Ledger and all MITA Financial business process areas to completion with the State. Worked with the Product team on system modifications and with the Integration team to get the interfaces, reports and letters created and tested.

• 

  Optum

  Nov 2021 - now

  Associate Director - Product

  In my role as Associate Director - Product at Optum, I led the Provider Management business process, collaborating with cross-functional teams to gather requirements and prioritize work. Managed defect management and worked closely with Dev/Engineering teams to drive development processes efficiently. Worked as a Product liaison for the NC Engagement MES DDI project between the Provider Product team and the NC Implementation team.