Augustine Chia

Experience

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  Singapore Armed Forces (SAF)

  Dec 2016 - Feb 2018

  • Supervised a total of 27 men to protect Key Installations (KINs) such as Jurong Island.• Delegated roles and designed work-rest schedules to ensure troopers executed their duties with optimal performance for long 6 week stints. • Obtained feedback to further personalize work-rest schedules for troopers, resulting in the greatest number of healthy troopers fit to conduct operations amongst the entire company. • Managed a section size of 7 men, directly in charge of their daily training and well-being while they were in National Service.

  • Platoon Sergeant

    Jan 2018 - Feb 2018

  • Section Commander

    Dec 2016 - Jan 2018
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  Yamaha Music (Asia) Private Limited

  Apr 2018 - Jul 2018

  Sales and Cashier Employee

  Yamaha Music (Asia) Private Limited is subsidiary of Yamaha Corporation, a Japanese multinational corporation with its core business in retail & wholesale of musical instruments, and the operation of music schools.

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  Inventrik Pte Ltd

  May 2019 - Aug 2019

  Digital Marketing Intern

  Inventrik Pte Ltd is a Singapore based IT Solutions company focused on Retail IT, Retail Consulting and Retail Training to aid companies in solving their business needs.In my 3 month stint, I helped to:• Prototype gamification use cases through a “Spin the Wheel” concept in Adobe Experience Design and Adobe After Effects, reaching 170+ unique users on YouTube.• Draft a corporate blog article on Referral Programs’ value to businesses.• Operate Search Engine Optimization processes for Inventrik on Facebook to boost online presence and search visibility. Show less

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  National University of Singapore

  Jan 2020 - Nov 2020

  Undergraduate Researcher

  MediVR was part of a AI/VR project that focuses on addressing unmet healthcare needs through the design thinking framework. This eventually evolved into a Start-up led by Aiden Koh, Anthea Foong and Jeremy Ong that has won numerous awards including Enterprise Singapore's Founder Ignite as part of Startup SG's Founder Venture Building programme.As a student researcher under their guidance, I helped to:• Integrate human motion analysis data into a VR application using game design engine Unity, assisting training of orthopaedic surgeons in residency.• Conduct interviews and observe medical staff from National University Hospital, Department of Orthopaedic Surgery to obtain user needs and translate them to design specifications.• Create workflows for virtual patient modelling in Blender, using patient anatomy to develop testable virtual patients for user studies.• Negotiate with professional animators to animate abnormal gait characteristics for virtual patients.• Spearhead usability test studies based on ISO 9241 standards of human-centred design with NUS Yong Loo Lin School of Medicine students. Show less

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  GenConnects

  May 2020 - Aug 2020

  UI/UX Data and Development Intern

  GenConnects is a multi-award winning healthtech company focused on enhancing dementia care by developing multi-sensorial games that stimulate cognitive, sensory and motor skills through tactile and visual means.During my 3 month internship stint, I helped to:• Design high fidelity application mock-ups with Adobe Experience Design for user testing.• Prioritize backlog features to be included in later iterations of the application design.• Collaborate with cross-functional teams to gather market insights and optimise UX system flows from a customer-centric perspective.• Develop a process flow for data storage and ETL, using Microsoft Excel and Tableau Desktop for data visualisations. Show less

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  Tada Group AB

  Jan 2021 - Dec 2021

  Product/Strategy Intern

  Tada Medical AB is a Medtech start-up based in Sweden, identifying and solving unmet healthcare needs through the Stanford Biodesign process. Tada Medical has been awarded CE Marking for ReLink Care, a patented breakaway connector that aims to improve patient safety during intravenous therapy. Within a year, Tada Medical has also been awarded the SME Grand Slam, securing funding from the 3 major European programs: EIC Accelerator, EIC Fast Track to Innovation and Eurostars.

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  MSD

  Jul 2022 - now

  Conducted observational studies and user interviews to identify and address unmet needs for the manufacturing division.Designed high-fidelity iOS and web prototypes using Figma to help digitalisation efforts at the manufacturing shopfloor, reducing time taken for technicians to complete manual tasks by 80%. Facilitated >3 design thinking workshops with around 30 participants per workshop, in domain areas of compliance, IT service support, and data engineering, leading to improved ways of working amongst IT and business teams. Show less Developed 6 ServiceNow configurations in various application modules, such as CMDB and HR without defects.Conducted peer/code reviews and unit tests across 5 ServiceNow application modules such as GSWD and StS workstreams, ensuring developmental best practices.Deployed 10 update sets from development to test environments for 2 application modules in ServiceNow, including CMDB.Updated configuration specification documents and verified test scripts for 7 development stories for UAT IQs in compliance with SDLC. Show less

  • Cloud Architect

    Nov 2023 - now

  • IT Associate Specialist, Emerging Talent Rotation (ETR) Program 2022

    Jul 2022 - now

  • Experience Design Strategist

    Mar 2023 - Oct 2023

  • Emerging Technology Lead

    Mar 2023 - Oct 2023

  • ITSM Platform Engineer

    Jul 2022 - Feb 2023