Suzanne Carati - Moussa

Experience

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  Menzies Aviation

  Aug 2006 - Jan 2007

  Ground Stewardess
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  Eindhoven Handling

  Apr 2007 - Nov 2008

  Allround Ground Stewardess

  Responsabilities: - Checkin in passengers- Boarding passangers. - Guiding passengers on the platform to the airplane.- Lost & Found department.- Administration for military base.

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  Regus Business Centre

  Nov 2008 - Dec 2010

  Customer Service Representative

  - Act as the first point of contact for all clients and visitors providing a professional and friendly service as well as delivering an exceptional first impression.- Serve as a primary resource in assisting clients within the center; whether showing a client to a meeting room, preparing their new office for move-in, trouble shooting basic technical issues, programming a phone, moving furniture to accommodate their office needs, providing a beverage or assisting with copies/administrative tasks.- Contribute to the overall revenue of the centre by identifying opportunities and actively up-selling/cross-selling Regus products and services.- Ensure that all service charges, check-in, check-out, are captured and entered into POS (billing system) on a daily basis.- Ensure short stay client payment collection is doneagainst procedure. - Become an extension of our clients by delivering their mail, answering their phones, sending their packages, ordering their office supplies, preparing their meeting rooms, booking their meeting rooms, and ensuring that they are able to concentrate on their work, while we manage their office needs.- Serve as a resource for clients seeking information, assistance or recommendations; a thorough understanding of all key services, products and amenities are critical in the ability to deliver service in an exceptional and timely manner.- Demonstrate professionalism for customer service by proactively seeking our clients and guests satisfaction, always going above and beyond.- Provide the image and service representative of a 5-star business centre through smiling, professionally greeting clients, communicating clearly and effectively, taking pride in the center appearance and enjoying a professional business environment. - Responsible for errands on behalf of the centre such as going to the post office, bank, etc.- Manage thoroughly Customer complaint handling, or issues. Escalate when appropriate. Show less

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  ABN AMRO Bank N.V.

  Jan 2011 - now

  Smartjob/ tijdelijke functie (mei tot sept 2019) Planner Contact Center, Digital Contacts;webcare/whatsapp/chat Telefonisch adviseur.

  • Conversation Designer Chatbot Anna

    Sept 2019 - now

  • Planner Contact Center (tijdelijk mei/sept)

    May 2019 - Aug 2019

  • Adviseur Chat - Digital contacts

    Aug 2017 - Apr 2019

  • Financieel adviseur

    Jan 2015 - Aug 2017

  • Webcare

    Oct 2011 - Dec 2014

  • Klant Adviseur

    Jan 2011 - Oct 2011
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  With love fotografie

  Jan 2015 - now

  Fotograaf

  Naast mijn baan bij ABN AMRO werk ik als zelfstandig fotograaf. Mijn specialisatie is kinderen en honden op een natuurlijke manier te fotograferen.