Samuel Kim

Samuel Kim

CSUN IT Help Center, Student Assistant

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location of Samuel KimLos Angeles, California, United States

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  • Timeline

  • About me

    Technical Support Specialist at Frontline, LLC

  • Education

    • California State University, Northridge

      2017 - 2021
      Bachelor's degree Information Technology
  • Experience

    • California State University, Northridge

      Jun 2018 - May 2021
      CSUN IT Help Center, Student Assistant

      Student Assistant Position- Provided in-person, chat, phone, and remote technical support for CSUN staff/faculty and students.- Create and manage case tickets using EBSuite/TopDesk.- Look up user information and perform password resets using an Identity Management system.- Manage user accounts in DUO Security Admin tool for two-factor authentication.- Assist students in accessing software (ArcGIS, SPSS, MatLab) through Citrix Workspace.- Assist faculty/staff and students with downloading and installing Adobe Creative Cloud and Office 365 applications.- Instruct users on how to login and sign documents using Adobe Sign.- Educate users on managing account to use self-service options (forgot user ID/password).- Inform users on available cloud-based storage options (Box, Confidential Box, Box Drive, Google Drive, OneDrive). Show less

    • Frontline, LLC - Managed IT Services and IT Support

      Jun 2021 - now
      • Technical Support Tier 2 Escalation

        Jun 2023 - now
      • Technical Support Specialist at Frontline, LLC

        Feb 2022 - Jun 2023
      • IT Help Desk Technician, Associate

        Jun 2021 - Feb 2022
  • Licenses & Certifications

    • Microsoft Certified: Security, Compliance, and Identity Fundamentals

      Microsoft
      Dec 2022
      View certificate certificate
    • AWS Certified Cloud Practitioner

      Amazon Web Services (AWS)
      Jan 2021
      View certificate certificate
    • Fortinet Certified Associate Cybersecurity

      Fortinet
      Aug 2025
      View certificate certificate
    • Microsoft 365 Certified: Endpoint Administrator Associate

      Microsoft
      Dec 2023
      View certificate certificate