Samuel Kim

Experience

• 

  California State University, Northridge

  Jun 2018 - May 2021

  CSUN IT Help Center, Student Assistant

  Student Assistant Position- Provided in-person, chat, phone, and remote technical support for CSUN staff/faculty and students.- Create and manage case tickets using EBSuite/TopDesk.- Look up user information and perform password resets using an Identity Management system.- Manage user accounts in DUO Security Admin tool for two-factor authentication.- Assist students in accessing software (ArcGIS, SPSS, MatLab) through Citrix Workspace.- Assist faculty/staff and students with downloading and installing Adobe Creative Cloud and Office 365 applications.- Instruct users on how to login and sign documents using Adobe Sign.- Educate users on managing account to use self-service options (forgot user ID/password).- Inform users on available cloud-based storage options (Box, Confidential Box, Box Drive, Google Drive, OneDrive). Show less

• 

  Frontline, LLC - Managed IT Services and IT Support

  Jun 2021 - now

  • Technical Support Tier 2 Escalation

    Jun 2023 - now

  • Technical Support Specialist at Frontline, LLC

    Feb 2022 - Jun 2023

  • IT Help Desk Technician, Associate

    Jun 2021 - Feb 2022