Johnny Copple

Experience

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  L'Auberge Lake Charles

  Jun 2016 - Dec 2018

  Guest Services

  • Enhanced guest experience by providing detailed information on the casino resort, rooms, rates, and amenities, emphasizing unique features.• Achieved 95% accuracy in financial transactions by efficiently processing room deposits and payments.• Managed high call volumes, ensuring quick response times (under 30 seconds) and seamless call transfers to appropriate departments.• Consistently delivered personalized service, contributing to a 90% guest satisfaction rate.• Streamlined reservation processing using advanced software, maintaining check-in/check-out times under 5 minutes with minimal errors. Show less

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  Curt's Cleaning Co.

  Jan 2019 - Jul 2022

  Human Resources Assistant

  • Streamlined HR processes by optimizing employee record management in HRIS, reducing data entry errors by 20%, and improving data integrity across the department.• Enhanced new hire onboarding efficiency by designing a seamless documentation and orientation workflow, reducing onboarding time by 25% and increasing new hire engagement.• Delivered proactive administrative support to HR leadership, improving department efficiency by 30% through effective scheduling, report generation, and streamlined communications.• Resolved employee inquiries with a 95% first-contact resolution rate, enhancing employee satisfaction and reducing follow-up requests by 20%. Show less

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  Amazon

  Nov 2020 - Jul 2022

  Operations Associate

  • Reduced shipment errors by 95%, improving inventory accuracy and leading to a 20% increase in customer satisfaction.• Streamlined operations through process optimization, resulting in a 15% uplift in overall operational effectiveness and a measurable boost in customer retention rates.• Orchestrated cross-functional team efforts, improving communication flow and operational coordination, which reduced project completion times by 10%.

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  CHRISTUS Health

  Jul 2022 - Jun 2023

  Human Resources Data Rep

  • Achieved flawless audit results by implementing rigorous data validation protocols, enhancing data accuracy by 30% and ensuring compliance across multiple platforms.• Collaborated with IT and HR teams to innovate data management systems, reducing data retrieval times by 40% and boosting system-wide efficiency.• Delivered actionable insights through detailed data analysis, supporting leadership in reducing hiring timelines by 15% and improving workforce utilization.• Fostered stronger relationships with vendors and stakeholders through clear, professional correspondence, enhancing communication flow and operational transparency. Show less

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  MDMartin Staffing

  Jun 2023 - now

  Human Resources Generalist

  • Spearheaded payroll operations for a 450+ employee base, achieving a 99% payroll accuracy rate, minimizing discrepancies, and ensuring compliance with all federal and state regulations.• Championed the integration of new HR software solutions, reducing process inefficiencies by 20% and enhancing cross-departmental collaboration.• Designed and rolled out comprehensive SOPs that boosted departmental performance, contributing to a 15% improvement in operational efficiency across the organization.• Led financial management initiatives, cutting payment processing times by 25% and streamlining accounts payable and receivable functions, resulting in increased cash flow.• Utilized HRIS metrics to drive strategic workforce planning, resulting in a 10% reduction in employee turnover through data-informed decisions on employee engagement and development. Show less