Iain Baker, CISEC

Experience

• 

  Advance Software LLC

  Aug 2002 - Sept 2004

  Managing Member

  •Developed and sold TransITrak a shop management program for transmission re-builders and general repair shops with XML QuickBooks interface•Re-sold R.O. Writer, a shop management program for larger shops with multiple locations•Provided application installation, training, support and configured related computer systems•Migrated data from existing systems•Provided consulting services for shop expansions including network and computer upgrades

• 

  Hostelling International USA

  Dec 2004 - Feb 2014

  •Oversee the daily operations of Hostelling International Boston - a 60,000 sq. ft. 481 bed hostel•Manage hostel inventory and pricing including rooms, food, beverage and merchandise•Achieved the highest HI-Q quality assurance audit score in the world for a first-time audit at 97%•Established standard operating procedures for the new building and built cross-training program•Lead the Green Team and assure green operations and plans for sustainability are being followed by hostel operations staff.•Participate in regular review of policies, purchasing and procedures that support the sustainability plan.•Achieved the highest Quality Assurance Inspection Score of any Hostelling International hostel.•Developed and implemented the first completely digital Quality Assurance Program at Hostelling International Show less •Oversaw the development of a centralized Salesforce database at the central office•Developed interface between HI-USA property management systems and Salesforce•Led the implementation of the HI-Q quality assurance program at the eight largest facilities in the US•Implemented Google Apps in 10 facilities throughout the US including email and data migration.•Trained management teams on the organizations quality assurance program and Google Apps•Provided internal Google Apps support for 400 users within the organization Show less •Opened the first LEED certified hospitality building in Boston•Coordinate furnishings, fixtures and equipment setup for the new building•Configure property management system including 3rd party interfaces, POS workstations, printers, room configurations, and pricing•Source vendors for the new facility based on new local and minority requirements•Develop RFP's for IT needs and additional projects after opening•Setup HI-Q, our organizational quality assurance system•Migrated New England regional hostels and staff to Google Apps•Attend construction meetings and reported progress and challenges to the organizational leaders Show less •Manage all hostel operations including Housekeeping, Front Office and Maintenance departments•Oversee all hostel operations and ensured accordance with local and national policies•Developed SharePoint intranet to track maintenance and housekeeping issues and host operating procedures•Piloted and customized a quality assurance program from our international office for use in the U.S.•Increased customer satisfaction 2% annually for 5 consecutive years•Administered guest and staff networks, maintained websites and intranet Show less •Assist hostel managers throughout the U.S. network implement property management programs at their properties•Define existing and best practices for basic front desk and reservation processes•Liaise between Hostel Manager and software provider to ensure that the hostel-specific configuration reasonably supports hostel operations practices and processes•Assist both hostel operators and software provider with prioritizing support requests •Ensure the software provider understands implementation and support needs and schedule requirements •Contribute to hostel operator decision-making on IT network improvements•Facilitate adjustments by the software provider to the installed 2.9 version that are necessary to support basic hostel practices and processes Show less •To assure excellent guest satisfaction•To promote the mission of HI-USA by delivering an optimal guest experience•To incorporate the HI-Boston Brand Promise, Values and Personality in daily operationsResponsibilitiesReservations•Assist guests in making reservations and finding community resources.•Perform Front Desk operations including: check-in/out, credit card processing, cash reconciliation, conveying information.Telephone Assistance•Monitor incoming calls (direct as appropriate/take reservations/take and post messages for guests and staff).•Provide information to callers.Guest Assistance and Services•Communicate with appropriate “on-duty” department heads to provide maximum customer satisfaction.•Treat customers like valued guests and facilitate a comfortable and enjoyable stay.•Check incoming visitors for receipts to maintain security.•Resolve customer requirements as they arise.Emergency Management•Communicate with “on-call” management for emergencies or unusual customer needs.Other•Represent and promote hostel and Hostelling International in a positive manner to guests, local residents and the general public.•Attend meetings and training courses as directed.•Follow all operational procedures as outlined in our SOP’s.•Assist with deliveries if and when necessary.•Help maintain a high level of cleanliness by cleaning workspaces, neatening trash and recycling and cleaning up after guests when housekeeping is not present.•Other duties, as needed. Show less

  • Assistant General Manager / Director of Operations

    Aug 2012 - Feb 2014

  • Information Technology Specialist

    Jan 2012 - Aug 2012

  • Pre-Opening Operations Manager

    May 2011 - Dec 2011

  • General Manager

    Jul 2006 - May 2011

  • ASSD Transition Coordinator

    May 2009 - Oct 2009

  • Assistant General Manager

    Sept 2005 - Jul 2006

  • Maintenance Lead

    Apr 2005 - Sept 2005

  • Front Desk / Housekeeping

    Dec 2004 - Apr 2005
• 

  Mission Brewery

  May 2014 - Apr 2016

  •Track Purchase Orders from reception to fulfillment•Manage purchase orders and packaging material inventory to ensure timely order fulfillment•Create brewery production schedule based on distributor orders•Coordinate with trucking brokers to deliver packaged products as necessary to distributors•Compile daily reports including tank status, open PO's and production and packaging schedules•Time orders to align with production schedule to maximize the efficient use of warehouse space Show less •Oversee all packaging operations•Collect brewery data to compile and distribute daily, weekly and annual brewery operations metrics•Facilitate monthly meetings with shift leads and the packaging team•Developed and implemented cross training program for all production staff•Implemented TPM preventive maintenance program to increase machine uptime by 21% in 30 days•Implemented LEAN manufacturing principles to increase efficiency and reduce waste•Developed reporting tools to analyze bottlenecks in the production process Show less

  • Logistics Manager

    Dec 2015 - Apr 2016

  • Packaging Supervisor

    May 2015 - Dec 2015

  • Brewer & Caskmaster

    Dec 2014 - May 2015

  • Assistant Brewer

    May 2014 - Dec 2014
• 

  Brown Palace Hotel

  Apr 2016 - May 2017

  Executive Steward

  •Manage all aspects of the Stewarding department including budget, schedule and staffing•Assign employees to wash dishes, clean silver, polish silver, clean bakery, outlets, kitchens and catering events•Assist with plate-ups in the kitchen and deliver prepared food to the banquet staff for events•Maintain inventory of and acquired as necessary all china, silverware and glassware for eight hotel outlets•Oversee major equipment cleaning and maintenance for all dishwashers and ice machines in the hotel•Maintain MSDS Book Show less

• 

  CO Brew

  Jun 2017 - May 2019

  Brewer / Brewing Instructor

  •Teach brewing classes to individuals and groups of up to 30 people•Brew, manage cellar, clean equipment•Assist customers to develop recipes, select ingredients and answer any related questions•Serve beer and ring up sales from the home brew shop•Developed barcode scanning sheet to ring up items faster•Migrated operational documents to Google Apps for easier access

• 

  CMS Environmental Solutions

  May 2019 - Dec 2022

  Conduct routine and post-storm stormwater inspections on construction sitesMake recommendations to maintain compliance with federal, state and local municipality regulationsEducate clients, contractors and sub-contractors on best management practicesSubmit routine, post-storm and quarterly reports

  • Senior Environmental Analyst

    Jan 2022 - Dec 2022

  • Environmental Analyst

    May 2019 - Jan 2022
• 

  University of Colorado Anschutz Medical Campus

  Dec 2022 - now

  Regulatory Compliance Manager

  •Oversee the day-to-day operation of the campus storm water, air emissions, fuel tank compliance and deferred maintenance project development programs. Provide coordination with state oversight agencies including – Colorado Department of Public Health and Environment (CDPHE), Water Quality Control, Air Quality Control and Division of Oil and Public Safety divisions. Respond on behalf of the university to meet permit requirements.•Administer campus-wide programs for Storm Water Management, Illicit Discharges, Air Emissions and Fuel Storage that demonstrate permit compliance.•Maintain databases for Compliance Activities, Storm Water Inspection, Illicit Discharges, CUP boilers and Emergency Power Generators and ensure they can sufficiently respond to information and document requests from external agencies. •Review and coordinate PEMS operational reports and provide CDPHE submission of reports.•Provide new construction support when new emission generating equipment is planned. •Ensure engine/power generation emissions compliance requirements as defined by gen-set emissions permit. Coordinate with the department’s Electrical Shop to track gen-set operation as related to emissions compliance.•Coordinate university’s response to SPCC requirements (Spill Prevention and Control Countermeasures). Maintain the SPCC program.•Using the department’s deferred maintenance project planning priorities, develop projects to be submitted to the State for Controlled Maintenance funding.•Provide coordination with the on-going Facilities Audit Program recommendations, management priorities, and emergency needs to develop project scope and cost.•Using the State Architect’s instructions, prepare the department’s Controlled Maintenance submittal.•Develop and submit annual reports to regulatory authorities. Show less

• 

  COLORADO STORMWATER COUNCIL

  Feb 2023 - now

  Chair

  Oversee the Organization following adopted policies and procedures.Lead the Organization by writing and signing letters to the State on behalf of CSC members.Prepares annual Budget for adoption.Oversight of budget and expenditures.Prepare and distribute Agenda for the monthly General Membership meetings.Prepare and distribute Agenda for the monthly Administration Committee meetings.Run the General Membership and Administration Committee meetings.Coordinate presentations for General Membership meetings.Coordinates development of the Annual Report.Greets new members and introduce them to the Organization Show less