Marcel Pham

Experience

• 

  Apotex Inc.

  May 2016 - Sept 2017

  Project Leader - Production Technical

  Led cross-functional teams to deliver production projects on time and within budget. I emphasized operational efficiency, regulatory compliance, and continuous improvement to ensure the highest quality pharmaceuticals for patients worldwide.

• 

  Ryerson University

  Sept 2017 - Dec 2017

  Undergraduate Teaching Assistant

  TA for the first-year engineering course "Introduction to Engineering" at the university.

• 

  Array Marketing

  May 2018 - Dec 2018

  Cost Estimator - Finance

  • Accurately assessed project costs and developed competitive pricing strategies.• Collaborated with cross-functional teams to optimize production processes and enhance cost efficiency.

• 

  Bell

  Jan 2019 - now

  • Led and mentored a high-performing team of product managers, driving product innovation, cross-functional collaboration, and achieving strategic goals.• Skilled in mobile app and website product management, specializing in user-centric design, data-driven decision-making, and agile development. • Defined B2B operations capital strategy, overseeing product design, investment planning, data analysis, and executive guidance.• Led design efforts focused on enhancing user experience, resulting in reduced customer support inquiries and increased user adoption. • Analyzed and interpreted data to drive informed business decisions and improve operational efficiency.• Provided valuable insights through data-driven reports, contributing to the company's success in a competitive industry. • Designed and maintained data pipelines to support critical business functions.• Implemented scalable solutions for data processing and analysis, enabling data-driven decision-making and operational efficiency. Designed a variety of revenue-accretive programs targeted at improving call-centre experience and sales, as presented to executive team. • Analyzed and optimized marketing campaigns for enhanced customer engagement and revenue growth.• Leveraged data-driven insights to develop targeted strategies, resulting in successful marketing initiatives.

  • Senior Technical Product Manager - Digital Sales and Strategy

    Apr 2022 - now

  • Product Manager - Strategy, Design & Delivery

    Feb 2021 - Apr 2022

  • Data Analyst - Business Intelligence

    Jul 2020 - Jan 2021

  • Data Engineer - Business Intelligence

    Oct 2019 - Jun 2020

  • Customer Operations Consultant - Operations

    Jun 2019 - Sept 2019

  • Campaign Execution & Strategy Analyst - Business Intelligence

    Jan 2019 - May 2019