Jack Turner

Experience

• 

  TSA Group - Australia

  Sept 2018 - Nov 2019

  Sales Associate
• 

  Telstra

  Dec 2019 - Jan 2021

  Salesperson

  In my role as a Front-of-House Retail Sales Associate at Telstra, I was responsible for delivering exceptional customer service and driving sales in a fast-paced retail environment. I engaged with customers to understand their needs and provided tailored solutions from our extensive range of telecommunications products and services.I consistently met and exceeded KPIs, including sales targets and customer satisfaction metrics. My role involved managing transactions, resolving inquiries, and maintaining a well-organized store, all while focusing on achieving measurable performance goals. Show less

• 

  Anytime Fitness

  Jan 2021 - Jan 2022

  Salesperson
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  Crunch Fitness

  Jan 2022 - Apr 2023

  Salesperson
• 

  Digicall Assist

  Apr 2023 - Feb 2025

  In my role as a Subject Matter Expert at Digicall Assist, I manage a high volume of escalated roadside assistance cases, bringing expertise and problem-solving skills to resolve complex and sensitive issues. My key responsibilities include:Escalation Management: Oversee and resolve escalated roadside assistance cases, addressing high-priority issues with a focus on swift and effective solutions.Problem Solving: Utilize in-depth knowledge to identify root causes of customer complaints, develop actionable solutions, and implement effective resolutions that adhere to client processes and procedures.Customer Support: Manage interactions with customers experiencing heightened emotions, demonstrating empathy and composure while guiding them through the resolution process.Process Adherence: Ensure all resolutions align with established client protocols and service standards, maintaining consistency and quality in all problem-solving efforts.Continuous Improvement: Contribute to the refinement of processes and procedures based on insights gained from escalated cases, helping to enhance overall service delivery and customer satisfaction.Through these responsibilities, I strive to turn challenging situations into positive outcomes, leveraging my expertise to uphold high standards of service and client satisfaction. Show less Customer Service Specialist & Emergency Dispatcher | Digicall AssistIn my role at Digicall Assist, I serve as a pivotal Customer Service Specialist and Emergency Dispatcher, specializing in roadside assistance. My primary responsibilities include:Coordinating Roadside Assistance: Efficiently manage and dispatch roadside assistance services, ensuring timely and effective support for customers in need.Partner Collaboration: Work with a broad network of Australia's leading insurance providers, including AAMI, Youi, Suncorp, GIO, Woolworths Everyday Insurance, and Shannons, to deliver exceptional service and solutions.Premium Client Service: Collaborate with high-profile roadside assistance partners such as Kia, Jeep, LDV, Fiat, Fiat Professional, Maserati, Ferrari, and Lotus, ensuring top-notch service standards are met.Leasing Company Partnerships: Interface with various leasing companies across Australia to coordinate and manage roadside assistance services for their clients.Customer Support Excellence: Provide empathetic, efficient, and solution-oriented support to customers, enhancing their experience and satisfaction during critical situations.Through these responsibilities, I contribute to maintaining strong relationships with both clients and partners, ensuring that all parties receive superior service and support. Show less

  • Subject Matter Expert

    Jan 2024 - Feb 2025

  • Customer Service Specialist

    Apr 2023 - Jul 2024
• 

  Cohesion Travel

  Sept 2024 - now

  Founder

  Cohesion Travel is a forward-thinking startup dedicated to transforming the travel experience. Our mission is to connect travelers directly with local cultures, offering authentic and immersive experiences that go beyond traditional tourism. By facilitating meaningful interactions with local communities, we aim to provide journeys that are not only memorable but deeply enriching.Currently in development, our platform will enable travelers to explore destinations through the eyes of those who know them best, from sharing meals with local families to discovering hidden gems guided by native experts. We are committed to creating a travel experience that fosters genuine connections and cultural understanding. Show less

• 

  RCC National

  Nov 2024 - now

  Triage Co Ordinator

  • Managed new claims for buildings at RCC National, serving as the first point of contact for clients.• Coordinated triage processes to ensure efficient handling of claims and timely resolutions.• Developed strong communication and problem-solving skills in a fast-paced environment.