Atrayee Dutta

Experience

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  Northeast Frontier Railway

  Jun 2015 - Jun 2015

  Summer Intern

  • Networking

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  Indian Oil Corporation Limited

  Jun 2016 - Jun 2016

  Summer Intern

  • PLC, Scada, Operation of different Control Instruments

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  DXC Technology

  Nov 2019 - Jan 2024

  Analyst II Infrastructure Services (Subject Matter Expert)

  • Responsible for documenting processes (processes that exist and processes that may need to be developed) in collaboration with internal support teams and client/vendor service providers.• Develop documentation for consumption by end users, service desk support agents, and higher-level technical resources (includes independent research using accredited sources).• Ensure documentation in accordance with KCS methodology.• Coordinate between stakeholders for knowledge capture and publication.• Work on new service/product introduction for end-to-end knowledge capture & implementation.• Monitoring Articles through their lifecycle using ITIL model.• Publish standard KM related reports (like, KBusage, accuracy, or any other)• Provided backup support in key roles such as Queue Management, Reporting Analysis, and Escalation Management, ensuring continuity of operations during staff absences or peak workload periods. Show less

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  SureWorx

  Jan 2024 - now

  Knowledge Manager

  • Documentation & Compliance: Development and Continuous update of product flow documents, user flow manuals, and test results. This has contributed to maintaining high quality and consistency across all documentation.• Confluence Management: Managed and optimized the Confluence platform, ensuring that all documentation was regularly updated and easily accessible by team members, facilitating seamless collaboration and knowledge sharing.• End-to-End Feature Management: Led the comprehensive lifecycle management of features and bug fixes, from creating and managing Jira tickets, executing thorough testing, and providing final sign-off on deployments. This process has enhanced the reliability and efficiency of the product.• Quality Assurance & Testing: Directed the documentation and execution of regression testing, ensuring that all new features and bug fixes underwent rigorous vetting before release. This has played a crucial role in maintaining product stability and user satisfaction. Show less