Maelen Kloskey

Experience

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  Department of Fine of Performing Arts

  Jan 2014 - Jan 2018

  Electrician

  Coordinate with the Lighting Designer on their vision and carried out tasks to completion. I was in charge of teams to set up Light Plots and organize Focus days to make sure the Lighting Designer's work was up to standard. I was also in charge of projects that I carried out alone. I helped oversee inventory at the Light Shop on Loyola University's campus as well as conducting my own projects to help better manage the Light shop and schedules.

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  Goodman Theatre

  Jan 2016 - Jun 2018

  College Ambassador

  Worked with Marketing team to help promote College Night events at the Goodman. These College Night events allowed college students to see live, professional theater with pizza and a talk back with actors/directors/writers all for $10. I would attend different club meetings on college campus and advertise shows that pertained to a particular set of audience. The goal was to not only include the theater department but different groups all over Loyola University's campus to attend and participate in College Night and see shows at the Goodman that shared a similar interests with those groups. Show less

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  Colectivo Coffee

  May 2017 - Dec 2019

  General Manager

  Manage a team of 15 to lead exordinary customer service everyday. In charge of training new staff members, scheduling, and managing orders and inventory. Delegating duties for a more efficient flow of the cafe with a primary focus on customers' needs. Help resolve customer and/or staff conflict with patience and understanding. Upholding the standards of the company across the cafe for a better experience of customer and staff.

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  Greenhouse Theater Center

  May 2019 - Mar 2020

  Front of House Administration Associate

  Working as Box Office associate and Front of House Manager. Working through Spectrix, I help with patrons' questions on tickets and the ticketing site. Help sell tickets and handling any patrons' concerns or questions. Answer emails, and calls and keeping the space clean and organize. As House Manager, I direct patrons through the theater and handle any needs/concerns they may have. In charged of Saints, the theater's ushers, and deploying them to tasks to help to set up the night for success. Collaborating with Stage Managers to help them set the show up for success. Often jumping from House management to Box office and to bartender, giving a hand to those in need of assistance. Show less

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  Brilliant Earth

  Dec 2019 - Aug 2020

  Customer Experience Receptionist

  Manage the security of goods and follow operational policy and procedures. Send and receive product to and from our San Francisco headquarters and reconciling inventory against the system. Scheduling appointments and rescheduling any missed or cancelled appointments. Assisting walk ins by matching them with the available sales representative or scheduling them for a re-visit. Conducting post sales appointments by assisting and educating customers returning for pick ups, resizes, returns and other inquiries. Constantly seeking ways to improve customer service while adding value to and supporting the sales team. Show less

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  The Federal Savings Bank

  Aug 2020 - May 2022

  Field general questions regarding department servicesEstablish and maintain positive relationships with bankers, ops partners, and Executive Vice President within assigned regionSocial media marketing for bankersSocial media marketing for corporate accounts (Facebook, LinkedIn, Twitter, Instagram)Maintenance of company website as it pertains to banker pagesManage data and artwork for recurring campaignsOutreach to bankers - over the phone, in email, and in personCustomization of collateralMaintain compliance and brand standards on all marketing materialHelp create and facilitate corporate events nationwideAssist in onboarding of new Loan Production OfficesWork with outside vendors to coordinate ordersProficiency with Microsoft Office products (Excel, Word, Outlook, and PowerPoint)Proficiency with Adobe Creative Suite products (Photoshop, Illustrator, and InDesign)Functional knowledge and basic experience with HTML (email marketing)Proofread, edit, and write content according to the APA style Show less

  • Regional Marketing Coordinator

    Nov 2021 - May 2022

  • Post-Closing Analyst

    Aug 2020 - Nov 2021
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  Allied Benefit Systems

  May 2022 - now

  Enhanced Case Manager Coordinator I

  The ECM Coordinator offers support to department staff to complete case work as well as manage audits.Complete case creations for the appropriate strategy in the Customer Relationship Manager system (CRM)Delegating tasks to the appropriate department team membersSystem documentation for the Case Management, Enhanced Case Management, and Clinical teamsManage questions and status updates inquiries received from the Account Management, Client Service, and Customer Service teamsDocument verified member information obtained from the Center of Medicare and Medicaid ServicesCommunicate with third-party vendor partners who provide additional supportive servicesComplete claim batching across several File Transfer Protocol (FTP) sitesManaging deadlines and progress to ensure projects are completed and delivered on timeMaintain minutes in department and individual team meetings and archive proceedingsAssist the ECM Coordinator III in process improvements by providing suggestions and feedback on existing workflows Show less