Edgar Balderas

Experience

• 

  Anzen Digital

  Jun 2013 - Aug 2020

  Banamex / Citibanamex Bank - Citibanamex Pay app: Enhancements, UI/UX changes, Customer Service operations (activations, suspensions, blocks, etc). - Apple Pay: Apple certification, link and provisioning, purchases, and token lifecycle management in Apple Wallet app. - Microservices & Backend: Implementation of new APIs, new messages (requests/responses), new API Gateway, and system messaging for tokenization and token lifecycle management. - Digital Payments: Add indicators to identify and perform transaction balance and reconciliation with digital payment methods, settlement and clearing between switches and banking entities (E1U files), generation of new account statements, and modifications in processing of transactions and authorizations in mainframes (ISO 8583).- Cards: Embossing operations including activation, reports & marks, replacement, renewal, and card upgrades. Show less Banamex / Citibanamex Bank - Corporate Banking (BancaNet Empresarial™): Bulk transfers (TEF), checkbook management, payment of SUA/ISSSTE taxes, new UI/UX, and payment orders. - Premium Banking (BancaNet Empresarial Premium™): New UI/UX, compatibility with new operating systems, and improvements or incident resolutions requested by premium corporate clients. - Backend: Regulatory changes, transfers using a mobile phone number. - Citibanamex Pay app: Application functionalities, including login and authentication, blocking, enrollment, NFC interface, performing and reviewing payments, settings, and other features. - Digital Payments: POS firmware, several types of payments and reversals using digital cards via e-commerce, card-present (chip or magnetic stripe), MoTo, contactless NFC, contactless MST, etc. - Samsung Pay: Link and provisioning, lifecycle management, and payments. Responsibilities as Test Lead:To manage and coordinate the project’s testing team, analyze requirements, identify dependencies and assumptions, create testing strategies, review and fulfill test entry and exit criteria, prepare test executions, request and follow up on test environment configurations, monitor the project’s progress and processes, attend meetings with stakeholders and project participants, prepare and distribute progress reports, manage defects and issues, review the quality of test cases and deliverables, produce estimates, establish automation cases with the team, resolve conflicts, request escalations, create exception and mitigation plans, maintain communication with other teams, train new team members, support other testing efforts of the project (ethical hacking, performance, recovery plans, etc), develop own tools, execute test cases, track defects, etc. Show less Santander Bank - Mobile application: UI/UX changes and transfers. Banamex / Citibanamex Bank - Mobile application: Launch of the app on Android, multiple new features for iOS. - Personal Banking (BancaNet™): Dashboard, transfers and payments, transaction history, account addition and removal. - SPEI Transactions: Changes to interfaces of internal applications, backend and middleware improvements to enhance transaction processing time and capacity (TPS).Responsibilities as Test Engineer:To design, create, and execute test cases, identify, document, and track defects, establish test case traceability, generate and upload evidence into the designated tool, update personal metrics, produce test documentation and guides, develop macros to measure transaction performance, etc. Show less

  • QA Manager

    Mar 2019 - Aug 2020

  • QA Leader

    Sept 2014 - Mar 2019

  • QA Tester

    Jun 2013 - Sept 2014
• 

  Precision by reboot

  Aug 2020 - Jul 2021

  QA Manager

  Banamex / Citibanamex Bank- Data Analysis: MIS/BI reports, DWH tables.- Fraud Prevention: Fraud prevention rules and blacklists.- Claims: Disputes, chargebacks, and ruling (E51 files), new screens and data indicators.- Operations: Enrollment administration and purchases for Digital Payments.- Data: Certification of new Data Elements in ISO 8583 messages, both sent and received (DSRP - Digital Secure Remote Payment).

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  Capgemini

  Jul 2021 - Aug 2024

  QA Manager / Business Analyst

  Banamex / Citibanamex Bank- Digital Payments: Integration with PayPal, integration with Arcus by Mastercard, and other changes to digital platforms.- Banamex Mobile App: UI/UX update to various features, changes to analytics, screens, workflows, and backend communication.- Microservices: Migration of API platform and modernization of microservices.Responsibilities as Test Manager:To define testing processes and the structure of deliverables and reports, establish the standards and tools to use, set guidelines for automation, manage teams, review test scopes, produce or review estimates, ensure the quality of deliverables, manage budgets, costs, timelines, and capacity, monitor and report KPIs, track project progress, coordinate activities with multiple teams and disciplines, conduct reviews and reports to stakeholders and area leads, escalate issues as needed, ensure smooth communication and billing between vendors and clients, provide approvals and conditional sign-offs, analyze exceptions and scope changes with stakeholders, implement corrective actions, support audit processes, evaluate and contribute to team development, control inventories and access, maintain the Knowledge Base and catalogs, promote information reuse, obtain assets, execute production tests, oversee compliance with organizational policies, etc.Responsibilities as Analyst:To understand business objectives and their impact on systems, review epics and user stories, refine scope and prioritize requirements, assist various areas with insights in system and product processes, identify and manage risks, detect project collisions, monitor timelines, milestones, and objectives, minimize technical debt, and promote high availability, performance, security, and maintainability of products, etc. Show less