Bryan Eitz, MBA

Experience

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  ABS Associates

  Jul 1993 - Aug 1998

  Manager, Depot Repair

  Served as Depot Repair Manager, leading a team of 6 Full and Part time resources providing repair and refurbishment services to local companies including Unisys and Motorola. Developed new service offerings and managed all aspects of the shop day to day. Delivered customer presentations and actively managed relationships. Created new machine cloning process to support large new PC deployments, testing and packaging processes for refurbished equipment. Participated in strategic planning sessions and translated plans to daily business practice. Show less

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  Allstate Insurance

  Aug 1998 - Jun 2004

  Manager, Network Business Administration

  Held several roles within Expense Management team. Managed over $127M in data and voice expenses. Performed detailed data and voice expense planning and reporting. Significant Achievements:- Savings totaled over $10M in first full year managing agent office expense. Further one-time and recurring savings realized each year.- Effective planning, governance and reporting allowed reallocation of savings to wish list projects and give-backs to the enterprise.- Led automation effort for automate telecom invoice processing, partnering with AP-SWDC.- Created and supported Telecommunications Order Management System (TOMS) as request method for Agent Office telecom and other office move, add change activity. TOMS provided governance to order process and enabled efficient reconciliation.- Created automated method for auditing Agent office invoices leveraging TOMS data. Show less

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  Allstate

  Jan 2008 - Dec 2023

  Led a global team of five engineers accountable for managing over 10PB of raw Network Attached Storage capacity comprised of NetApp Filers, EMC ATMOS object storage, and EMC Isilon systems. Accountable for planning and delivery of NAS platform strategic projects, lifecycle events, and maintenance activities. - Lead Incident resolution activities as well as Problem task investigation and resolution. - Improved overall platform availability through focus on quality change execution, capacity management, and continual improvement approach to issues.- Major project successes include enterprise NAS system refresh migrations (2), OS upgrades (2), and deployment of internal object storage offering. Show less Responsible for managing delivery of Backup and Storage (SAN and NAS) services at Allstate Insurance Co by leading a global delivery team of 15 comprised of employees and contractors located in the US, Ireland, and India.• Established global support capabilities, building multiple offshore teams to execute storage requests.• Reduced storage service delivery times by more than 35 percent, significantly improving service levels. • Developed program of continuous improvement, leveraging reports to identify improvement opportunities in storage processes, employee skills, and overall delivery chain coordination. Show less In addition to Voice assignment, served on Core Team of Home Based Work program representing Technology area. Team was comprised of representatives from Legal, Facilities, Technology and HR, with the objective of developing a standard HBW program for the Allstate Enterprise. The team successfully built and deployed Enterprise Home Based Work Guidelines and onboarding processes. Accomplishments:- Successfully delivered enterprise HBW program, from creation, pilot and implementation.- Coordinated pilot activity within IS, and product operations team. - Provided technology information on HBW-enabling applications, including Job Aids, Ordering processes, and cost estimates.- Active participant in CBA creation for Home Based Work program.- Led Pilot activity including over 110 resources.- Partnered with all project team members well, and was viewed as a leader within the team.- Active in creation of online resources for the program Show less

  • Test Services Leader - Direct Sales Service and Marketing Technology

    Apr 2021 - Dec 2023

  • DELIVERY LEAD, TESTING MATURITY MODEL

    Jan 2019 - Oct 2022

  • Test Services Leader - Agency Solutions

    Apr 2016 - Jan 2019

  • Manager, NAS Engineering

    Mar 2013 - Apr 2016

  • Manager, Storage and Backup Fulfillment

    Feb 2011 - Mar 2013

  • Delivery Lead, Availability Audits

    Feb 2010 - Feb 2011

  • Manager, Voice Engineering

    Jun 2004 - Feb 2010

  • Home Based Work Core Team, Technology Track Lead

    Jan 2008 - Jul 2009
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  Consumers Credit Union

  May 2024 - now

  Manager, Business Systems