Ahmed Taha

Experience

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  Tedata

  Dec 2016 - Jun 2018

  Technical Support Engineer

  • Performing CSO daily tasks of technical issues using established performance tools procedures.• Handling customer site technical and new installation visits as well. • Perform Tasks and procedures related to systems updates for new customers Pending installation and old Customers. • Responsible of customer care and troubleshooting all ADSL problems, Physical and logical [all physical issue and the logical, of Browsing, Slowness, Configure real IP Service].and support all of configure and troubleshooting all kind of routers (ADSL- Modems) [Link Sys, 3com, Speed Touch, Net gear, etc.], and handle” Mail &Domain” Problems for customers.• Analyzing, identifying errors & creating tickets for any other related escalation to handle customer problems. • Updating existing tickets for CSO visitors (customers).• Beta testing for different CPE’s configuration application “motive”. عرض أقل

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  Raya Data Center

  Jul 2018 - Feb 2021

  Network Engineer

  - Submit/Perform the required change requests relevant to Data Center virtual and physical infrastructure.- Acts as 2nd Tier Support, and handle internal Escalation to different technical teams.- Support and maintain hardware and software infrastructure according to best practices, including routers, aggregators, switches, Wi-Fi controllers, and firewalls.Administrating:*Cisco routers (800 , 1800 , 1900 , 2800 , 2900, 3900 , ASR1000 )*Cisco Switches (2900 , 3560 , 6500 -7200- , 3560-x , nexus 5600 )*Cisco ASA ( 5510 , 5520 , 5515-x )*Cisco ACS (4.2 , 5.6 )*Fortigate (80-D, 300-D, 1200-D , 1500-D )- Monitor network usage by using many monitoring tools like PRTG , anticipate problems and suggest solutionsAdministrating Large Scale remote sites on ISP MPLS backbones :*Raya Shops*Raya Megastores- Perform root cause analysis to resolve current problems and solve issues, often under time constraints.- Perform virtual and physical network management and administration.- Implement the necessary controls and procedures to protect Data Center network assets.- Assist in the development of guidelines and procedures for administration best practices.- Perform regular monitoring to identify any possible wrong behaviors.- Perform Data Center physical eye check for (Temperature, humidity, Customers physical equipment as Racks, Servers and Storages, Surveillance recording system, Building Management system, etc.).- Respond to customer inquiries through Phone calls, emails and/or tickets & Log all customer communications in the ticketing system.- Contact ISPs/Suppliers/Vendors for escalating/following up incidents.- Perform the root cause analysis to any outage and create the RFO Reports. عرض أقل

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  Vodafone

  Feb 2021 - Nov 2022

  Senior Data Network Engineer

  -Ensure stable and reliable Operation for internal network- Day-to-day performance monitoring.-Troubleshooting and fault analysis and repair.- Standard changes implementation via our change control systems and processes.-participate in a 24x7 call-out rotation.· Technical administration and installation for network monitor and management application which includes but not limited to (cisco prime, Solarwinds,Cacti)· Ticket and standard changes response for customer with valid support contract· Technical administration and installation for network devices which includes but not limited to the below;o Core switches (Cisco 65xx, …)o Data center switches (Nexus 2k, 5k, 3K and 7k , Chassis Switches,..)o Routers (ASR ,7200 , 7600,..).o Application delivery controllers (F5 , Cisco ACE).o Cisco Wireless controllers, Cisco wireless access points عرض أقل

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  BMB

  Dec 2022 - now

  Senior Network Engineer