James Borland

Experience

• 

  Royal Mail

  Jan 2008 - Apr 2015

  • World Class Mail Sector Champion Support

    Feb 2014 - Apr 2015

  • Deputy Manager

    Oct 2011 - Feb 2014

  • Post Person

    Jan 2008 - Oct 2011
• 

  Amazon Logistics

  Apr 2015 - Jan 2024

  • Elevated performance by leading by example and clearly articulating expectations, goals, and operational standards. In peak week 2017, DBN2 ranked as top station in South Region for First Day Delivery Success and Concessions Defects Per Million Opportunities (DPMO), and achieved peak high of 99.70% First Day Delivery Success (FDDS) on Christmas Eve.• Elevated staging within DBN2 to 100% while slashing UTR times from 35 minutes in June 2017 to consistently below 15 minutes by April 2018, which has since been sustained.• Facilitated new process improvement trials, volunteering to work with programme owners on continuous improvement efforts.• Completed successful restructuring, resulting in three management promotions while effectively maintaining engagement scores. Show less

  • Senior Manager, Product Management

    Apr 2022 - Jan 2024

  • Industry Specialist

    Feb 2021 - Mar 2022

  • Senior Program Manager

    Oct 2018 - Feb 2021

  • Delivery Station Manager

    May 2017 - Oct 2018

  • Operations Manager

    Jun 2016 - Apr 2017

  • Shift Manager

    Apr 2015 - Jun 2016
• 

  Amazon

  Jan 2024 - now

  Sr Manager Product - EU Fashion