Crystal Rodriguez

Experience

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  Kids Incorporated Learning Center

  Apr 2008 - Dec 2012

  Assistant Director

  •Assisted in recruiting, interviewing, and hiring Staff.•Supervised and trained up to 12 employees.•Directly supported Director in managing operation workflow and led staff and overall operations in absence of the director.•Worked directly with director to assist in carrying out responsibilities of employee’s affairs.•Responsible for general dealing with clients•Responsible for maintaining and processing confidential material.•Responsible for posting open positions on the company and social media websites.•Organized files, developed spreadsheets, faxed reports, and scanned documents.•Addressed behavioral and learning issues with parents and daycare staff.•Established a safe play environment for the children.•Communicated openly with children\'s parents about daily activities and behaviors.•Responsible for coordinating staff meetings and required training.•Responsible for coordinating and engaging in recreational activities such as games and center events. Show less

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  Speech Communication Therapies Inc.

  Jan 2013 - May 2022

  Administrative Assistant

  (A speech therapy clinic focused on children)•Responsible for coordinating annual outreach events to increase enrollment.•Responsible for recruiting, interviewing, and hiring Staff.•Responsible for listening to parents/caretakers' concerns and facilitating their understanding of the procedures and requisitions.•Responsible for scheduling appointments and registering patients.•Prepared patient charts, pre-admissions, and consent forms as necessary.•Professionally and courteously verified appointment times.•Meticulously identified and rectified inconsistencies, deficiencies, and discrepancies in the documentation. •Verified patients’ eligibility and claims status with insurance agencies.•Encouraged creative thinking, problem-solving, and empowerment as part of the facility management group to improve morale and teamwork.•Collaborated with the management team to make necessary improvements and satisfy patients’ needs.•Monitored employee/volunteers' work and develop improvement plans.•Maintained appropriate filing of personal and professional documentation.•Screened personal and business calls and directed them to the appropriate party. Show less

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  The University of Texas at El Paso

  May 2019 - Aug 2019

  •Interviewed Refugee Volunteers, with great empathy, in person and by phone, who volunteered to help the refugees in the El Paso region. •Recorded data and maintained source documentation following good documentation practices. •Worked both independently and collaboratively in a fast-paced environment. •Assisted in research support of data processing.•Collected data and reported to PI.•Documented and transcribed interview results with a high degree of accuracy and precision. •Managed databases and input data to update records. •Evaluated potential subject participants to assess suitability for planned studies. •Wrote and edited data collection forms and questionnaires. •Translated questionnaires from English to Spanish. Show less A National Science Foundation program, to teach research methods in the social sciences by collaborating with community organizations in the Paso del Norte Regions. Students engage with a variety of topics related to immigration and border enforcement and its impact on the region, producing data relevant to local efforts by advocates.I worked close with "Comunidades en Accion y de Fe (CAFe)" a local organization located in Las Cruces, New Mexico. CAFe is a faith-based organizing who is "about people and aspires to create a culture of support that empowers New Mexicans to act on their own behalf towards a better quality of life". I participated in their everyday workflow which included but not limited to:-Expanding their membership base by organizing community meetings where residents were able to raise questions and or alternatives-Developing sound organizing strategies. -Recruiting leadership.-Running member meetings where actively listening is vital. -Facilitating training sessions for the community.-Research community/residents shared concerns. Show less

  • Research Interviewer (Summer Job)

    Jun 2019 - Aug 2019

  • Immigration and Border Communities – Research Experience for Undergraduates

    May 2019 - Jul 2019
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  The University of Texas at El Paso

  Jan 2020 - May 2022

  •Responsible for coordinating students’ activities and encouraging them to actively partake in all aspects of the educational process, including but not limited to, group meetings, discussions, demonstrations, outside assignments, research, enrichment activities, etc.•Maintained student records to assist instructors with administrative tasks and maintain smooth daily operations.•Responsible for reviewing and grading assignments, proctored tests and provided grades according to university standards with high levels of confidentiality.•Mentored students through office hours and one-on-one communication.•Assist in designing lessons according to course outline to convey all required material and deepen student understanding of subject matter.•Monitored classes of up to 40 students in Sociology in absence of the professor.•Assist instructors with managing the evaluation of course assignments and developing feedback. Show less

  • Graduate Student Teaching Assistant

    Aug 2019 - May 2022

  • Graduate Student Research Assistant

    Jan 2020 - Dec 2021
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  Waterford.org

  May 2022 - now

  • Lead a team to continuously ensure that diversity, equity, and inclusive excellence are championed, promoted, and advanced in cohorts.• Play a key role in developing and implementing cohorts, ensuring timely and seamless team onboarding.• Lead the processes to open, close, and monitor Waterford Upstart implementations nationwide in partnership with internal teams.• Responsible for coordinating public outreach and events.• Collaborate with organizations to oversee community communications on diverse platforms (Forums, social media, newsletters, etc.), ensuring prompt responses to inquiries and feedback.• Foster a constructive culture of respect and inclusivity within the community, while establishing and upholding community guidelines to sustain a secure and respectful atmosphere. Show less • Establish strategic plans of outreach based on the demographics of the targetmarkets to recruit families into the Waterford Upstart Program.• Implement innovative outreach ideas to connect with families of different culturaland social backgrounds• Develop strong relationships with organizations that serve families• Deliver high-quality customer service to organizations and families• Research and assess opportunities to connect with families in different states toparticipate in Waterford Upstart• Research and identify leads through daily calls, emails, and virtual and in-person events• Apply the principles of the marketing funnel to encourage organizations andindividuals to consider advocacy and/or participation• Coordinate recruiting events for Waterford Upstart e.g. registration events • Collaborate with other departments within Waterford Upstart e.g Fam. Coaches• Ability to adapt between teamwork and independent work• Openness to new skills and methodsWaterford.org is an education nonprofit with a mission to achieve universal literacy for children through equity, access, and parent empowerment. Waterford creates programs that empower parents as a child's first teacher at home and supports teachers in the classroom. Currently, Waterford.org serves over 300,000 children across 43 states every year. Show less

  • Senior Manager, Community Outreach/Engagement

    Mar 2023 - now

  • Outreach Development Manager

    May 2022 - Mar 2023