Melanie Pearson

Experience

• 

  Sunbury Medical Associates

  Sept 2008 - Sept 2011

  Clinical Operations Manager

  As the manager of clinical operations for a physician-owned, for-profit healthcare organization, I managed also managed the quality program and staff, as well as developed and implemented standardized clinical protocols and processes across the organization.A few key achievements in this tenure include:o I implemented NCQA PCMH Certification for the organization.o I developed and implemented standardized procurement initiative, over $300k savings per year.o I developed and implemented clinical staff incentive program, providing over $200k profit sharing per year. Show less

• 

  EMHS

  Sept 2011 - Jul 2016

  Director, IS Strategic Planning & Program Management

  As a Director, I led strategic planning for enterprise IT/IS service delivery, overseeing over 200 projects and coordinating multiple cross-functional teams. Here, I was liable for guiding the Cerner EHR portfolio to support critical system expansion and health initiatives, including a Total EHR Product Design & Rebuild in six months, New Hospital Tower & Technology Modernization, and Meaningful Use Remediation. By fostering collaboration among 12 statewide competing organizations, I enhanced patient care delivery and strengthened partnerships across the state.A few key achievements in this tenure include:⇨ I led a cross-functional team that achieved $1.5M in vendor cost savings fostering robust stakeholder relationships.⇨ I set a benchmark of excellence by directing the IT infrastructure portfolio for a $120M hospital merger & acquisition and accomplished completion in 11 months.⇨ I managed multi-million dollar budgets and project timelines for enterprise and departmental initiatives, as well as ensured punctual delivery and cost efficiency across 9 member organizations and vendor collaborations.⇨ I expanded State HIE to over 2M covered lives and laying the groundwork for Pioneer ACO strategy by managing the Health Information Technology/Meaningful Use Portfolio (28 projects) for a $12M Office of the National Coordinator (ONC) Beacon Community Grant. Show less

• 

  Covenant Health (Tewksbury, MA)

  Sept 2016 - Dec 2022

  System Director of Information Systems

  As System Director of Information Systems at Covenant Health Systems, I led two major interdisciplinary Epic implementations over four years, enhancing product efficiency and reducing organizational expenses. I optimized design for ambulatory care and patient experience workflows and systems analysis, driving prioritized project executions and improving technical support. My efforts have significantly improved operational efficiency and cost-effectiveness within the organization.A few key achievements in this tenure include:⇨ I slashed department costs by 30% by revamping the team structure to a centralized shared service model.⇨ Drove an 80% boost in employee satisfaction by cultivating a cross-functional team via continuous education and mentoring. Show less

• 

  Long80, LLC

  Nov 2022 - now

  Associate Vice President, Customer Success

  While working as an Associate Vice President, I build synergies with global teams to execute vital initiatives for the faster resolution times and heightened client satisfaction. Here, I execute cost-saving business strategies on time in line with the client's strategic goals while interacting with the client. Building high-performing teams is my passion, and here I lead top clinical, revenue cycle, and training teams to exceed customer expectations.A few key achievements in this tenure include:⇨ Achieved first-year expenses by 4% and enhanced profitability through effective budget management.⇨ Identified and explored $60M in opportunities within 60 days through a comprehensive analysis of system applications.⇨ Retained an 90% staff retention rate while leading the transition of the client's ITS department to an outsourced consulting model, while overseeing five Epic teams. Show less