Zeynep Güven Korkmaz ✨

Experience

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  Kempinski Hotel Barbaros Bay Bodrum

  May 2009 - Jan 2012

  Hygine Controller & Front Office Cross Training

  🔹Cross Training at Front Office Department 🔹Responsible for ensuring that the required quality, safety, hygiene, and environmental standards are implemented, maintained, and improved

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  Merit Starlit Hotel & Residence

  Jun 2013 - Sept 2013

  Welcome Desk Agent

  🔹 Managed guest check-in/check-out processes and ensured guest satisfaction.🔹 Provided exceptional customer service at a luxury beachfront hotel in Cyprus, enhancing guest experience.

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  W Hotels

  Jan 2014 - Jan 2015

  Welcome Desk Agent & Sales and Marketing Cross Training

  🔹 Delivered high-quality guest services, increasing guest satisfaction and promoting repeat business.🔹 Sales and Marketing Cross Training

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  Arkın Palm Beach Hotel

  Feb 2014 - Oct 2014

  Welcome Desk Agent

  🔹 Managed guest check-in/check-out processes and ensured guest satisfaction.🔹 Provided exceptional customer service at a luxury beachfront hotel in Cyprus, enhancing guest experience.

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  The Abraaj Group

  Nov 2015 - Oct 2018

  Office Asistant & Executive Assistant

  🔷 Managed international travel arrangements and provided executive-level support, improving office operations and efficiency.

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  EDITION

  Feb 2020 - Sept 2023

  • Managed and led training programs that helped improve employee performance and ensure consistency with the hotel’s luxury service standards. • Provided daily executive support to the General Manager, handling schedule management, organizing meetings, and facilitating key communications. • Contributed to the successful openings of Momo Beach and Ritz Carlton Residence Bodrum by coordinating staff training and overseeing the smooth transition of teams into new roles. • Oversaw retail operations for the hotel’s luxury store, focusing on boosting sales and ensuring an excellent customer experience. Show less

  • Training Manager & Executive Asistant to GM

    Feb 2023 - Sept 2023

  • Training Supervisor & Executive Asistant to GM

    Feb 2020 - Feb 2023

  • Training Coordinator

    Feb 2020 - Feb 2021