Tracey Corrada

Experience

• 

  Target

  Oct 2002 - Jan 2006

  • Supervised 10-25 team members, while keeping them focused on tasks and incentives to achieve company goals.• Assisted guests with problems in a professional manner to assure their satisfaction• Completed reviews in a timely manner and implemented corrective actions when needed.• Learned aspects of opening a new store, and successfully assisted opened a new store.• Fully trained all new team members who actively worked on the front end.• Assisted with the stores Volunteer Committee. Show less • Supervised 10-25 team members, while keeping them focused on tasks and incentives to achieve company goals.• Assisted guests with problems in a professional manner to assure their satisfaction• Completed reviews in a timely manner and implemented corrective actions when needed.• Learned aspects of opening a new store, and successfully assisted opened a new store.• Fully trained all new team members who actively worked on the front end.• Assisted with the stores Volunteer Committee. Show less

  • Guest Services Team Lead

    Sept 2003 - Jan 2006

  • Guest Services Team Lead

    Oct 2002 - Sept 2003
• 

  Riverbanks Zoo and Garden

  Jan 2006 - now

  Guest Services Manager

  • Oversees general office activities, assists in coordinating office and special events.• Responsible for providing quality guest service at all times• Supervises 70-80 staff at any given time. • Administers schedules and approves time sheets.• Conducts interviews, hiring and training of new staff• Implemented a classroom style training for new team members• Handles all issues concerning admissions, online e-ticket orders and guest concerns• Manages the operations of all seven guest attractions.• Supervise special events: weddings, picnics and corporate parties.• Develops and maintains working relationships with corporate partners, organizations and guests to promote mission, raise funds, and heighten awareness of the organization• Helps with projecting budgeted attendance and budgeting for my department. • Administers staff counseling when needed• Employee of the Month, Riverbanks Zoo and Garden, 2006 and Employee of the Year, Riverbanks Zoo and Garden, 2006 Show less