Lionel Du Plessis

Experience

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  First in Business Solutions

  Apr 2006 - Dec 2006

  Field Service Engineer

  Installation and implementing full network solutions for medium to corporate sized companies. Installation and configuration of Microsoft and Linux networks. Implementing and configuration of antivirus solutions. Fault finding and troubleshooting on networks, client computers, servers, routers and switches. Research and development on client specific needs such as Software Solutions, Hardware Configurations, Networks, VOIP and Blackberry solutions. Setup and configuration of Mail, authentication, proxy, file, DNS, DHCP, Web servers on both MS Windows and Linux Platforms. Security Implementation with Firewalls. Implementing and configuring of routers. Show less

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  Koba IT Solutions

  Dec 2006 - Jan 2008

  Field Service Engineer

  Technical Support On all First National Bank / Ackerman’s IT equipment Hardware – Olivetti Pr4’s Dot matrix/Laser printers, Dell & IBM Desktops / Notebooks. Software - Os/2 & Microsoft Windows 2000/XP/Office, Local area networks and Installation/Maintenance on communications equipment such as Cisco routers & 3com/Cisco switches. Management of all new projects introduced by First National Bank in the Pretoria area on a regular basis. Assisting FSE’s onsite in the Pretoria Regions Ackerman’s and FNB banking and Corporate sites. Testing and implementation of new FNB software. Installing and upgrading FNB branches. Installing computers and peripherals on existing networks. Show less

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  Gijima

  Feb 2008 - Jul 2016

  Installation, Configuration and maintanance of MDM solutions on client networks. Accessing and consulting on best solution for based on client setup for Mobile device integration in current structure. Assisting client network engineers on firewall ports and rules for mobile device secureliy accessing corporate resourses from romete mobile devices. Implementing of certificates for device enrollment. Setting up of policies for both Corporate owned devices and employee owned devices(BYOD). Ensure up-to-date documentation of all processes and supported environments. Manage the reporting, tracking, escalation and analysis of problems. Manage Customer relationships by ensuring services are delivered with high customer satisfaction. Manage processes relating to root cause analysis and incident investigations. Liaise with Customers / Vendors on technical issues as well as providing feedback on problems and escalations. Show less Technical support to all FSE’s on FNB Platform. Project management, software development, Technical processes writing & enhancement. Provide necessary reports as required. Provide feedback to Branch Manager responsible for the contracts on all potential business, financial technical and staff performances issues, resource utilization and site operations. Third level support and remote resolution of calls. Adhere to and ensure that Field Engineers follow standards and procedures, as well as creation of new standards and business practices in order to make the running of a contract more efficientEnsure up-to-date documentation of all processes and supported environments, as well as doing version control. Assist with training of all newly defined Field Engineer and Support Centre Processes. Set and negotiate customer expectations related to service deliveryResponsible for the achievement of SLA’s. Manage the reporting, tracking, escalation and analysis of problems. Manage Customer relationships by ensuring services are delivered with high customer satisfaction. Manage processes relating to root cause analysis and incident investigations. Liaise with Customers / Vendors on technical issues as well as providing feedback on problems and escalations. Explain how a particular task is to be carried out, and if necessary, initiate training or adapt existing documentation to meet the needs of Gijima FSE’s. Set an example when dealing with clients and colleagues with regards to the organizations integrity and standards. Support for KIA SA for their Apple MAC Enviroment. Show less

  • System Engineer III

    Jun 2012 - Jul 2016

  • Systems Engineer III

    Feb 2008 - Jun 2012
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  Pretoria Eye Institute

  Jul 2016 - Jul 2021

  IT Support Specialist
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  LDP IT Consulting Services (Pty) Ltd

  Jul 2021 - now

  Managing Director