
David Smith
Food and Beverage server

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About me
Deskside Support Technician | Information Technology | Over 20 years of Customer Service Experience | Lifelong learner
Education

Jewel and Esk Valley Collage
1998 - 2002HND Hospitality ManagementHospitality Management.

Penicuik High School
1994 - 1998Penicuik 8 standard Grades taken each within general level.

Southern Alberta Institute of Technology
2014 - 2014
Experience

Canal Court Hotel
Sept 2001 - Jul 2002Food and Beverage serverThe Canal Court hotel is a large hotel in the town of Newry Northern Ireland, it has a very large restaurant and many function rooms. It has 112 bedrooms.

Royal Terrace Hotel, Edinburgh
Sept 2002 - Dec 2005Assistant Food and Beverage ManagerThe Royal Terrace Hotel is a large city center hotel which has three function halls two .bars and a small restaurant and 102 bedrooms.

Craigiebield House Hotel
Dec 2005 - May 2009Assistant Hotel ManagerThe Craigiebield is a small country style hotel in Penicuik, it has a large restaurant, two bars and an extensive function hall aswell as 18 bedrooms.Key Achievements:Gained more knowledge and experience in the financial working of a hotel.Was part of a team that doubled year on year sales figures.Gained experience in stocktaking manual and computer based.Also controlled the kitchen for 2 months while we employed a head chef.

Auchrannie Spa resort, Isle of Arran
Jun 2009 - Apr 2011Bar SupervisorThe Auchrannie is a four star spa resort with 3 restaurants 78 bedrooms and 30 self- catering lodges.Key Achievements:Gained more knowledge in the day to day running of a busy bar.Had a chance to learn how to create cocktails and write a cocktail menu.Worked in the seafood restaurant Kitchen for two months towards the end of the season, this gave me the opportunity to refresh my cooking skills.Won employee of the quarter June to October 2009 due to helping out in the kitchen. Show less

AUCHRANNIE LEISURE LTD
Jun 2009 - Apr 2011F & B SUPERVISORI worked in the Cruise restaurant taking care of the day to day running of the bar and restaurant.

Fountain Court Apartments
Jul 2011 - Aug 2013Night Concierge
PSAV
Oct 2013 - Sept 2017This position allowed me to be a Project Manager for many different event types. One of the most memorable being the co-ordination and execution of a multi-room bi-lingual webstream where each room was streaming at the same time. This event showed me the value behind consistent planning and communication techniques between client and provider. This was my first position within the AV industry where I was employed at a busy downtown location. Due to the fast-paced nature of the property I had to learn very quickly in order to get my skills in-line with the industry standards. My customer service skills proved very useful in this client-focused role.
Assistant Director Westin Calgary
Oct 2016 - Sept 2017Event Technology Specialist
Oct 2013 - Sept 2017

Petroleum Connection CA
Jun 2014 - Sept 2014Web Developer / Consultant
Proshow Audiovisual
Sept 2017 - Sept 2023In this position, I was able to assist clients with unique requirements and offer solutions to them. One of my most memorable solutions was, that we had a large medical conference where the client wanted the ability to get the most updated versions of the speaker's presentations to the in-room technicians. This can often be difficult when they are in session. The solution that I set-up was a basic network of computers in each presentation room running a file transfer software to allow me to drop updated presentations from a central "Speaker ready" room. Show less
Audio Visual Technician
Aug 2020 - Sept 2023Staff Technician
Sept 2017 - Aug 2020

Victoria Film Festival
Feb 2020 - Feb 2020Tech Support VolunteerIn this Volunteer role, I offered Tech support to customers that were watching the Victoria Film Festival at home due to Covid restrictions. This involved using a basic ticketing system and calling customers to help them with any tech-related issues they were having.

Victoria Dragon Boat Festival Society
Oct 2020 - nowEntertainment VolunteerCurrently volunteering with the Victoria Dragon Boat Festival. Recently we produced a Virtual Gala. My role as entertainment lead was to source the equipment, organize, setup, and run the event. Using my audiovisual skills we were able to pull off a very successful event with live-streamed bands and master of ceremonies.

Nova Networks
Jan 2021 - Aug 2021Deskside Support ContractorContracting with Nova Networks has helped me to improve my corporate I.T. skills and improve my knowledge.

Legislative Assembly of British Columbia
Feb 2023 - nowBroadcast Systems Integration Specialist
Sept 2023 - nowConsole Operator
Feb 2023 - Aug 2023
Licenses & Certifications
- View certificate

Certified ScrumMaster (CSM)
Scrum Alliance - View certificate

Python for Non-Programmers
LinkedInSept 2023 - View certificate

CompTIA Network+ ce Certification
CompTIAJun 2024 
Wazuh for Security Engineers
Wazuh, Inc.Apr 2024- View certificate

CompTIA A+ ce Certification
CompTIAAug 2021
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