Chad Carlson

Experience

• 

  US Navy

  Jul 1999 - Oct 2003

  • Provided military, apprentice, and technical training to students of the Navy’s Advanced Electronics Technical Core (AETC) curriculum.• Develop and deliver military indoctrination training and testing• Maintain military discipline and order for up to 300 service members daily • Responsibilities included corrective and preventive maintenance of shipboard electronic equipment including: communications, navigation, cryptographic, and computer equipment.• Supervised five enlisted electronics technicians, maintained weekly workload and arranged training and qualifications• Awarded Navy Achievement Medal for excellence in leadership and maintenance management

  • Instructor

    Sept 2000 - Oct 2003

  • Work Center Supervisor/ Technician

    Jul 1999 - Aug 2000
• 

  Radio Shack

  Oct 2004 - Jul 2005

  LAN Technician III

  • In depth troubleshooting and support for VPN connectivity and networking security over 5,000 retail locations and 20,000 employees nation wide• Trouble ticket handling to manage support tickets on a daily basis• Communicating between store locations and various service providers to ensure the highest level of availability WAN connections• Created new and revised existing documentation for training and support• Used Visual Basic.net to improve troubleshooting and testing efficiency عرض أقل

• 

  Varian Medical Systems

  Jul 2005 - now

  I provide skillful support to field service engineers fighting complex technical issues associated with a multitude of hardware-based products used to fight cancer. I was the primary contact for customer service and technical repair needs ensuring our customer's equipment operates efficiently.

  • Service Delivery Support specialist - Hardware products

    Sept 2017 - now

  • Field Service Engineer

    Apr 2013 - Sept 2017

  • Software Installations Project Manager

    Jul 2011 - Apr 2013

  • Field Service Rep - Software Installations

    Jul 2005 - Aug 2011