Gail Jenkinson

Experience

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  Deloitte & Touche LLP

  Jan 1998 - Jan 2004

  Project Manager

  • Strategic member of project/programme office team controlling project delivery using Prince 2 within a programme office environment• Delivered the first mobile device based eMail system in the UK, working with Microsoft and Vodafone. Key speaker at Microsoft European Mobility conferences.• 2001 - 2003: Deloitte European Regional Technology team (Amsterdam): Management of the Portugal, Cyprus, Russia, Ireland and Switzerland firms’ (5000 users) migration from cc:Mail to Exchange 5.5/NT4 Show less

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  Futuremedia

  Nov 2004 - Jan 2006

  Business Account/Project Manager

  • Delivered regulated salary sacrifice benefits programmes and web portals to clients, including post delivery operational management. • Clients included Compass Group, Dyson and BAT

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  Southern Water

  Feb 2006 - Sept 2007

  Infrastructure Project Manager (Contract role)

  Key deliverables:* Delivery of enterprise GPRS infrastructure, together with Vodafone/AMT SYBEX, to link in a business critical asset/job management solution for use by field staff on handheld devices* Delivery of Microsoft Office 2003 upgrade across 2000 Southern Water users.* Successfully turned around a failing project delivering a 6000 mailbox upgrade from Exchange 5.5 to Exchange 2000* Upgrade of application hosting service from Citrix to Presentation Server 4, with SecureID Show less

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  Elekta

  Sept 2007 - Oct 2016

  Business Program Manager

  Business solution lead for all Service related Salesforce & ServiceMax change, from small change to enterprise level. Setup and chaired Service business change and technology management forum. Achievements:• 100% compliance to the Customer Safety notification (FCO) regulations, as applied to the medical industry, by consolidating 10 processes into a single compliant process, including greenfield development of a Salesforce based FCO management system used by internal stakeholders and all Elekta customers worldwide.* Customised Salesforce/ServiceMax mobile field service applications and aligned business process to 500 Field Service engineers globally. Project benefits of 700% ROI over 5 yrs in efficiency savings, with 5% increase in customer satisfaction.•Achieved 75% field staff satisfaction and 10% improved Customer issue closure rate with the introduction of a Salesforce (Service Cloud) based Knowledge management solution Show less

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  OCS Group UK

  Oct 2016 - Aug 2017

  Project Manager/Business analyst team lead

  Full lifecycle project management, delivering SAP based mobile and finance solutions across key OCS functions

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  Elekta

  Sept 2017 - Nov 2021

  Member of architecture team. Formulated and managed 5 yr program roadmaps across key strategic functions, using business capability modelling / objective alignment. LeanIX tooling. Ownership of high value IT Portfolio demand, working with senior business, regulatory, IT stakeholders and external consultants to to deliver business cases, enterprise level solution designs and delivery proposals, for CFO & board investment review. Key achievements:● Shaping of E&T demand across the enterprise, to meet Elekta’s commercial, training and regulatory needs, across all employees and customers for online, virtual, and onsite training. Managed procurement of a new Learning Management system with enterprise level integrations, including Salesforce (Sales, Service and Experience Cloud), Workday, internal and external Learning providers, and ERP systems for payment management. ● Corporate Finance IT lead, working with Deloitte Consulting and Workday Adaptive Planning, to deliver revised forecasting/budgeting processes and a supporting financial planning/consolidation system with data integrations across to SFDC (Sales Cloud and FinancialForce), Workday and ERP system (Infor).● Shaping of Elekta Partner portal solution, across sales and service functions, on Salesforce Experience Cloud. Show less ● Full life cycle delivery management of a customised time-based billing solution for all Service customer activity and 6000 service agreements, on Salesforce (Service Cloud)/ServiceMax. Addressed US$1M/yr Service revenue leakage.● Delivery across the complete SDLC integrating CPQ (quotations), with Salesforce (Sales/Service Cloud)/ServiceMax to automate the setup of service agreements post sale and automate a renewal sales pipeline. Benefits of US$4M efficiency savings/Revenue increase of 10% over 3 yrs. Show less

  • Business Solutions Architect

    Jun 2018 - Nov 2021

  • Senior Project Manager

    Sept 2017 - Jun 2018
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  RSA

  Nov 2021 - Jul 2022

  Digital Delivery manager

  Managed delivery of the personal insurance digital portfolio, using scaled Agile (Spotify model).

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  Varian

  Jul 2022 - now

  CRM Solutions Strategist