Tommy L. Triplett, II, 6Sigma

Experience

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  American Airlines

  Dec 2006 - Aug 2009

  Sr. Project Manager

  •Implemented the mobile boarding pass for AA.com which allows passengers to clear TSA security with their mobile devices via an encrypted 2 Dimensional bar code•Managed the implementation of AA.com’s Web Analytics tool from Omniture, Discover OnPremise•Nominee for Information Technology’s High Flyer award in the category of LeadershipSr. Project Manager – Airport Automation•Managed and Implemented the product launch of BagDrop – new process for checking bags at airports•Developed and managed a rollout plan to implement BagDrop in 59 locations across 2 monthsoManaged hardware sourcing and configuration as well as internal application developmentoManaged costs/scheduling for external vendor’s (EDS) field engineers to ensure project remained on-time and within budget•Managed American’s transition from 1D to 2D barcodes through the system-wide replacement of all ticket printersoLegacy printers were replaced with a newer, less costly model resulting in ticket stock and maintenance savings Show less

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  Winn Dixie Stores

  Sept 2009 - Nov 2010

  Manager Labor & Performance Improvement

  •Managed Industrial Engineering staff tasked with implementing process improvement initiatives for retail operations•P&L accountability of $700M annual salaries and wages budget•Developed annual, weekly and quarterly labor budgets for 515 stores•Implemented new labor standards in the meat and seafood departments resulting in an annual savings of $1.6M•Developed new staffing model for self-checkout machines resulting in $1.9M in annual savings•Developed/presented annual retail salaries plan to CFO and CEO outlining the retail strategy for upcoming fiscal year Show less

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  Empower Software Solutions

  Nov 2010 - Feb 2016

  Director of WFM Professional Services

  •Lead team of implementation specialists working primarily on enterprise level accounts•Led the startup of Empower’s international presales consulting and delivery to international clients•Provide retail industry expertise leading client engagements through the pilot or CRP (conference room pilot) process•Provide labor standards expertise related to forecasting and scheduling•Derive system solutions from complex business requirements•Create and present productivity solutions to C-level •Define KPI’s used for dashboards and reporting to accurately measure performance•Established SOPs for new implementations in order to create a repeatable process•Provide monthly revenue forecast for WFM clients as well as utilization metrics for professional services team Show less

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  Kronos

  Feb 2016 - Aug 2016

  • Led the Retail presales division for Kronos responsible for delivering best in class demonstrations of the full Kronos suite of capabilities. • Led the newly acquired workforce management Professional Services division formerly known as Empower.

  • Director, Retail Presales Consulting

    May 2016 - Aug 2016

  • Practice Director - Retail & Hospitality

    Feb 2016 - May 2016
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  E2open

  Aug 2016 - Jan 2025

  • P&L responsibility for $10M Professional Services revenue• Responsible for leading a team of 40 Services and Support professionals • Managed all implementations of world class demand solutions, including Multi-enterprise Demand Sensing, Multi-enterprise Inventory Optimization and Transportation Forecasting • Responsible for leading a team of 25 Services and Support professionals providing Demand Signal Management to Fortune 500 clients

  • SVP & General Manager

    Aug 2022 - Jan 2025

  • Vice President, Strategic Accounts

    Apr 2021 - Aug 2022

  • Vice President, Professional Services

    Jan 2020 - Apr 2021

  • Area Vice President, Customer Success

    Dec 2017 - Jan 2020

  • Senior Director, Customer Success

    Aug 2016 - Dec 2017
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  Tungsten Automation

  Jan 2025 - now

  SVP Global Professional Services, Customer Success & OEM Sales