Ruhi Bell

Experience

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  Spinal Concepts

  Dec 2003 - Jul 2004

  Training Events Coordinator

  •Coordinated all aspects of Sales Training, including onsite assistance with training events and preparation of materials.•Negotiated contracts and coordinated schedules with all vendors used for training events.•Conducted all details of registration, including correspondence with sales reps about training related itineraries.•Created and maintained database of Sales Training attendee profiles, for the purpose of evaluating training outcomes, turnover rate, and success in selling.•Tracked budget and payment of invoices. Show less

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  United Way for Greater Austin

  Aug 2004 - Dec 2006

  •Initiated and managed the transition from online volunteer database to integrated website and database; providing trainings and support to the nonprofit, volunteer and corporate sectors.•Created training manuals, approved entries, updated records, corresponded with agencies, and enhanced site layout.•Managed online relationships of 400 local nonprofits and community organizations, coordinated criminal background checks, and Volunteer of the Month programs.•Orchestrated and managed 3 community-wide service days involving 20+ nonprofits and 450-600 volunteers.•Wrote bi-monthly community and corporate newsletters. Show less •Successfully adapted a new enterprise application module for the purpose of managing speakers and tours, tracking problem resolution, and successfully implementing data for large volume activities.•Arranged 700+ agency speakers and fairs in a 3-month period to support workplace fundraising campaigns.•Worked with internal staff to identify and avoid potential problems and handle sensitive situations.•Maintained records of all communications and meetings, including tracking activity of large state and federal campaigns.•Improved daily relations with United Way Partner Agencies, liaising between the Partner Agencies, United Way personnel and the outside companies involved in fundraising. Show less

  • Agency Connections Coordinator

    Dec 2004 - Dec 2006

  • Speakers & Tours Coordinator

    Aug 2004 - Nov 2004
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  Points of Light

  Jan 2007 - Jul 2008

  Technology Manager

  •Provided telephone Q&A support for our nationwide customer base, including troubleshooting and explaining software features•Performed off-site trainings for groups of new users at locations around the country•Enhanced our training curriculum for new users and created an online training system•Logged feature requests and defects into issue-tracking system•Tested and troubleshot new features during the product development cycle•Managed deployments of our application to new customers, including data imports, DNS transfers, and e-commerce configuration •Designed SQL queries on demand to support various data reporting needs Show less

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  Convio

  Jul 2008 - May 2010

  Common Ground Support Analyst

  • Salesforce.com Certified Advanced Administrator• Provide telephone and online support for nationwide customer base and implementation partners, including troubleshooting and explaining software features• Created data migration guide and templates for use by implementation partners• Perform bi-weekly online training about integration between Convio Online Marketing and Common Ground• Moderate and add content to customer community• Log feature requests and defects into issue-tracking system• Test and troubleshoot new features during the product development cycle Show less

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  Blackbaud

  May 2010 - Jun 2015

  • Worked as part of a team of developers rewriting a major piece of functionality in an Enterprise CRM for nonprofits. • Took the lead on using Salesforce's metadata API to improve the efficiency and experience of a Salesforce managed package upgrade.• Participated in all Scrum rituals. Continuously improve the quality and efficiency of Common Ground implementation projects and bolster the ongoing integrity of Common Ground client instances. Conceive, create and maintain documents, training content, services, and tools that enable both authorized partners and client self-implementers to avoid common implementation pitfalls and launch and maintain solid Common Ground instances.

  • Software Engineer I

    Jul 2014 - Jun 2015

  • Implementation Engineer

    May 2010 - Jun 2014
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  Kimbia is now Bonterra

  Sept 2016 - Nov 2017

  Software Developer

  Developer for Kimbia Sync, a Salesforce.com managed package application to integrate Kimbia platform data into any Salesforce.com instance.