Preston Carter

Experience

• 

  SCMG

  May 1998 - Mar 2003

  Customer Service Manager
• 

  CogNeTx, Inc.

  Mar 2003 - Oct 2011

  Network Administrator

  Lead field technician. Provided phone support, remote support, and on-site support for a variety of commercial clients. Supervised third party vendor support, programmers, and other field technicians. Helped to build client base by developing long lasting business partnerships/relationships. Managed hourly billing through Timesheets software, tax filing, hardware and software purchasing.

• 

  Stamps.com

  Nov 2011 - Aug 2022

  • Senior Coach- Commerce & Misprints

    Apr 2018 - Aug 2022

  • Senior Supervisor - HVST/ENT

    Apr 2017 - Apr 2018

  • High Value Support Team Supervisor

    Jul 2015 - Mar 2017

  • Technical Support Supervisor

    May 2014 - Jul 2015

  • Technical Support Representative

    Nov 2011 - May 2014
• 

  Auctane

  Aug 2022 - now

  • Manager II - Partner Services

    Apr 2024 - now

  • Customer Support Manager - Carrier Services

    Feb 2024 - Apr 2024

  • Customer Support Manager - Fraud and Security

    Jun 2023 - Feb 2024

  • Commerce Manager

    Aug 2022 - Jun 2023