Neil Harris

Experience

• 

  Siemens Nixdorf

  Jan 1998 - Jan 2001

  Incident Controller and Team Leader

  Managing hardware Incidents within a geographic region as an Incident Controller, including logistics coordination, engineering dispatch and customer liaison. Progressed to Team Leader responsible for multiple regions.

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  Fujitsu Siemens Computers

  Jan 2002 - Jan 2007

  Owner of various functions within the UK Incident Manger centre for Fujitsu Siemens (formerly Siemens Nixdorf). Responsibilities included Call Logging / Incident Management & Engineering Dispatch / Problem Management and the Skills/resource planning function for the UK.This role included the successful transfer of the UK Call Logging function from the UK to a near-shore global delivery centreHighly varied role with a strong focus on balancing service delivery excellence and financial health. Show less

  • Center Manager

    Jan 2006 - Jan 2007

  • Area Service Manager

    Jan 2005 - Jan 2006

  • Service Control Manager

    Jan 2002 - Jan 2005
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  Fujitsu Siemens Computers

  Jun 2007 - Jul 2010

  Service Delivery Manager

  Service Delivery Manager responsible for Incident & IMAC performance for a major UK based bank.Role included responsibility for the delivery of Service Level compliance to the customer whilst maintaining and improving the financial performance of the account.This role involved the management of an Incident control and problem management team who worked tirelessly to deliver service excellence.

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  Fujitsu UK and Ireland

  Aug 2010 - Jul 2017

  Service Delivery Manager

  Lead Service Delivery Manager responsible a number of high profile Data Centre Services accounts (covering Hosting/Networks/Migrations/Support/Projects). Clients included UK, Japanese and American financial institutions.Key elements of the role: Contract Management (Change/Compliance/Renewal) / Financial Management (Forecasting / Review / Billing, all for monthly/quarterly/annual and long term cycles) / Service Level Management (SL Compliance / reporting / client engagement / review)... all aspects of Service ManagementA great role working for a great company with an emphasis on employee welfare. Show less

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  TVS SCS RICO

  Jan 2019 - Oct 2019

  Information Technology Service Delivery Manager

  Owner of a range of EMEA based accounts delivering traditional IT Support Services to Outsource providers (primarily HCL and Cognizant).Responsible for the full spectrum of Service Delivery from contract initiation and negotiation to financial management and delivery of services to owned accounts.(This was a part time role undertaken during my period as a house husband)

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  Odigo

  Dec 2020 - now

  Service Delivery Manager