Brett Rubin

Experience

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  Cornell University

  Aug 2004 - May 2008

  Student (Asst) Front Office Manager

  As a Statler Fellow within the Statler Leadership Development Program, Brett worked her way up the ranks to Student Front Office Manager. As SFOM, Brett was a part time Assistant Front Office Manager working at least two Manager on Duty (MOD) shifts per week. She had the same responsibilities as full-time managers and was responsible for scheduling over 30 employees, working on financial proposals, and helping to train new employees. She became certified in both front office and housekeeping and worked 50+ hours in the restaurant. Show less

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  The Venetian

  Jan 2007 - Jan 2007

  Resort Concierge Intern

  During the summer between her junior and senior year of college, Brett followed her passions and dreams to Las Vegas and worked as a Concierge at The Venetian. There she helped guests plan full trips to Las Vegas, including shows, dinners, activities, tours, etc. This internship confirmed her love for Las Vegas and passion for the industry. The experience led to her moving out to Las Vegas upon completion of her studies at Cornell University.

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  Wynn Las Vegas

  Nov 2008 - Dec 2011

  Prior to LRA, Brett worked as Assistant Hotel Manager for Wynn Las Vegas of Wynn Resorts. She represented the executive team as Manager on Duty in researching and resolving myriad guest issues that extended beyond an individual department’s management. Brett served as the face of the hotel when assisting guests in security and risk management issues. She led both hotel room and private property tours, and represented Wynn/Encore at numerous public events. Brett provided support to the Senior Front Office Team in the daily management of the front desk and its employees; including training, evaluating, counseling and scheduling. She was responsible for managing the shift, which included monitoring the front desk lobby, the registration area, and up to twenty scheduled agents.

  • Hotel Manager

    Jan 2010 - Dec 2011

  • Assistant Front Desk Manager

    Nov 2008 - Jan 2010
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  LRA Worldwide

  Jan 2012 - Oct 2014

  Based on her success on the road, in early 2014, Brett moved to LRA’s corporate office where she became a Training Manager for LRA consultants globally. She has been instrumental in developing innovative programs that have further advanced the consistency and effectiveness of LRA’s on-site audits as well as the firm’s overall performance management system. Among other responsibilities, Brett conducted week-long training conferences for consultants on different continents and she has been a featured speaker on client webinars that have reached more than 1000 General Managers worldwide. Show less

  • Global Training Manager

    Sept 2013 - Oct 2014

  • Senior Consultant

    Jan 2012 - Sept 2013
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  LRA by Deloitte (formerly LRA Worldwide, Inc.)

  Oct 2014 - Jun 2015

  Manager, Strategy and Research
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  Deloitte

  Jun 2015 - Jun 2023

  As VP of Product Management, Brett is responsible for client implementations onto Deloitte's platform TrueView.* By establishing a relationship with clients, Brett is able to determine the client's specific needs and can determine how technology can help their business. Brett drives project implementation from kick-off to close-out, working with resources around the world and in all areas of the platform (data architects, developers, etc.).*TrueView is an end-to-end technology platform that combines mobile data-collection, corporate and unit-level performance improvement tools, and mobile-optimized reporting and visual analytics dashboards in a powerful platform designed for insights and actions to drive performance.) Show less Brett serves as a strategic advisor for some of LRA by Deloitte's largest global hotel accounts. Building upon her hotel operations background, business savvy, and strategic outlook, Brett provides clients with timely insight and recommendations on how to effectively design, implement, and upgrade their Quality Assurance Programs. Brett helps to ensure that clients remain highly competitive with their brand standards and compliance measurement. Additionally, Brett contributes to special projects within the sports, food service, and mystery shopping sectors. Show less NEW YORK, June 29, 2015 — Recognizing the growing pressures on CEOs and boards to protect and manage brand and reputation risk, Deloitte today announced an agreement to acquire substantially all of the assets of LRA Worldwide (LRA), a global leader in customer experience measurement. The organization joins Deloitte Advisory, a market-leading risk and financial advisory practice, to provide enhanced brand and reputation risk measurement services, and will operate under the name "LRA by Deloitte." “We help our clients create value from risk, and to leverage that risk to power performance within a dynamic global economy,” said Owen Ryan, CEO of Deloitte Advisory. “We’ll continue to make critical investments, like that of LRA, to enhance the value Deloitte delivers to our clients and the global markets and industries they serve.”“Brand and reputation risk are among the most important risks with which CEOs are grappling. Together with LRA, we can help clients address such challenges with confidence and provide them the tools and insights to protect the unique value of their organizations and promote a consistent brand and customer experience,” said Mike Kearney, Deloitte Advisory partner, Deloitte & Touche LLP, and strategic risk services leader. Show less

  • Vice President, Portfolio Management

    Jun 2021 - Jun 2023

  • Associate Vice President, Product Management

    Aug 2018 - May 2021

  • Sr. Strategy Lead / Project Manager

    Aug 2016 - Aug 2018

  • Strategy & Research Manager

    Jun 2015 - Aug 2016
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  Ecolab

  Jun 2023 - now

  The Brand Operations (BOS) business has been serving hotel, restaurant, retail, airline, and other hospitality clients with customized brand standards and quality assurance assessment programs for nearly 40 years. Clients across multiple industries work with BOS because of our "brand team" operating model, focus on on-site coaching, and TrueView technology platform.

  • Vice President Operations, EcoSure Americas

    Jan 2024 - now

  • Business Unit Leader, Brand Operations Services, EcoSure

    Jun 2023 - Jan 2024