Fergus O'Loughlin

Experience

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  Ovation Global DMC

  Jun 2000 - Jan 2003

  Operations Administrator

  The design and management of client incentives, conferences, and eventsBuild and maintain important corporate relationships with clientsOverseeing the budgeting of the clients eventNegotiation and securing good rates with suppliersCo-ordinating, planning and execution of client’s eventSole administration, for each client’s event

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  Odyssey International, Incentives & Meetings

  Feb 2003 - Jul 2006

  Senior Operations Executive

  The design and management of client incentives, conferences, and eventsBuild and maintain important corporate relationships with clientsOverseeing the budgeting of the clients eventNegotiation and securing good rates with suppliersCo-ordinating, planning and execution of client’s eventSole administration, for each client’s event High level of customer service and follow-through to ensure full satisfactionResponsible for problem solving of any client’s complaintsPlanning, arranging and chairing forth-nightly meetings and follow up of sameProvide regular reporting to managementImplementation of clean desk policy Show less

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  The Fitzwilliam Hotel, Dublin

  Jul 2006 - Mar 2008

  Group Co-Ordinator

  Working closely with the Reservations Manager in developing and maximising occupancyManaging the Reservations Department in the absence of Reservations ManagerChairing weekly meetings with heads of department concerning forthcoming groupsEfficient, timely handling of all reservations by telephone and hotel email addressOversee the issuing of confirmation correspondence to corporate and leisure guestsManagement of client’s accounts (quotations, option dates, contracts, and invoices)Building, maintaining corporate relationships with companies and tour operatorsThe meeting and greeting of groups – to be their point of contactProblem Solving of any clients complaints Up selling of hotel facilities thus resulting in producing additional income for hotelDaily use of Opera (Hotel Reservations System), Microsoft Office Suite Show less

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  Johnnie Fox's

  Oct 2008 - Oct 2009

  Senior Reservations & Office Co-Ordinator

  Working with Reservations Manager and run the office in absence of ManagerTimely management of Switchboard (6 telephone lines)Meet and greet customers to the pub/restaurantEfficient and timely handling of all reservations and issue of confirmations Daily use of Reservations System (Host), Email, Microsoft Office SuiteBuilding up, maintaining relationships with key account holdersReconfirm bookings: numbers, time, menu selection, deposits and billing detailsCheck and the Issuing of invoices to corporate clients and tour operatorsEnsure all documentation is prepared for handover to Duty ManagerTo receive customer complaints in a courteous fashion and to handle appropriately Show less

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  CarTrawler

  Mar 2010 - Sept 2015

  Management of the internal day-to-day operations, coordinate activities between teams and sub-teamsReport on business performance at an executive levelFacilitate people managers to manage their personnel effectivelySupport the productivity of agents in providing effective resourcingThe management and tracking of budgets, forecasting processes, project management and work force management.Responsible for both understanding and drafting of all system change requests, concepts suggestions & process changesDraw up specification documentation and the sole responsibility until implementationImprovements in the customer experience journey Show less Work closely with Manager & ensure personal and team objectives are metMonitoring and allocation of agents work loadBuild relationships with key supply contacts and stakeholders within the businessHandle escalations of complex customer complaints, take ownership and reach a resolutionChecking that any refunds are in line with procedures, approve, processing and working with accounts department to reconcile refundsProject Management of projects when they arisePreparation of daily reports and feedback to ManagerAnalysis of policies for improvements, spotting trends & implement improvements Show less

  • Operations Analyst

    Jun 2013 - Sept 2015

  • Senior Customer Care Agent

    Dec 2012 - Jun 2013

  • Customer Care Agent

    Mar 2010 - Dec 2012
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  Podium - Event Design and Production

  Oct 2015 - Jul 2016

  Account / Office Manager

  Account Management for key client accounts Build and maintain strong long lasting customer relationships Operate as the lead point of contactResponsible and co-ordinate the logistics, artwork support for clients Ensure the timely and successful delivery of customer needs and objectivesLiaising with suppliers and maintaining good relationshipsQuote preparation and follow up Schedule team meetingsOffice management Implementing and maintaining office proceduresFile management Diary management Cost analysis of purchases of events Maintenance, checking and syncing of events calendarSocial Media updates and management Website updatesIdentifying potential clients and follow upPreparation of proposals and promotional materialTracking and reporting of leads and enquiries Attend trade shows and other events to create new clients Show less

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  Joe O'Reilly Ireland Group

  Jul 2016 - May 2017

  Senior Account Manager

  Create original and imaginative proposals for clientsFollow up and working with clients to secure the eventLiaise with the client via email, telephone and respond promptly to any clients questionsBe point of contact for each client Operate and the management of clients eventLiaise and negotiation with suppliers so to ensure best rate for the client Full and detailed operational itinerary for each clients eventCosting and management of delivering event within clients budgetAll accounting responsibility for each clients event (deposits, invoicing) and resolving any issuesBuild and maintain excellent relationships with clients and suppliersSite Inspections for prospective clients eventAll administration for each proposal and event Show less

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  Your Smile Direct

  Dec 2017 - Aug 2019

  • Sales Operations Manager

    Mar 2019 - Aug 2019

  • Operational Support Manager

    Aug 2018 - Mar 2019

  • Operations Sales Executive

    Dec 2017 - Aug 2018
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  REA Ed Dempsey

  Oct 2019 - Nov 2019

  Senior Property Administrator
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  Law Society of Ireland

  Dec 2019 - Mar 2020

  Administrator
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  Department of Employment Affairs and Social Protection

  Mar 2020 - Oct 2020

  Clerical Officer
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  Legal Aid Board

  Oct 2020 - May 2022

  Clerical Officer
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  Department of Justice

  May 2022 - now

  • Exeutive Officer

    Jun 2023 - now

  • Clerical Officer

    May 2022 - Jun 2023