Catalina Henao

Experience

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  Tennis Plaza

  Sept 2008 - Mar 2015

  Assistant Manager

  Ensured the highest possible standards for customer service and satisfaction.Responsible for the success of all logistics management including receiving, sending, counting and organizing merchandise while efficiently managing inventory, orders and retail software.

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  Amerant

  Apr 2015 - Dec 2015

  Quality Assurance Specialist

  Successfully and professionally contacted bank customers in order to prepare Know Your Client forms required to comply with all federal regulations while collaborating with Commercial banking International and Private Banking International officers. Used succesfull methods to follow up on account status and streamlined methods to assure quality of KYCs and supporting documentation.

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  Amerant

  Feb 2016 - Dec 2019

  Trust Services Representative

  Extensive administrative knowledge of Trust structures and offshore companies created for High Net Worth individuals while working closely with the Trust Officers, Investment Consultants and Bank officers in order to open multiple types on investments accounts, checking account sand time deposit accounts, transfer assets from personal accounts to trust accounts, create offshore companies in multiple jurisdictions, respond to requests from beneficiaries for distributions and record resolutions, erform all activities related to property management services amongst other clerical tasks. Show less

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  Lotto Sport Life USA

  Jan 2020 - May 2021

  Territory Sales Manager

  Represent the LOTTO brand to all tennis specialty retailers and clubs in Florida. Providing great customer service and educating the market about the brand. Responsible for opening new accounts and creating partnerships with buyers and shops.

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  Tecnifibre

  May 2021 - May 2022

  Category Manager - Soft Goods

  Responsible for the success of the tennis soft goods category for both the Tecnifibre and the Lacoste Brands by selecting the assortment to be sold in the US market and providing feedback as well as market guidance to the product development team in Europe. Work hand on hand with the operations team to plan and forecast inventory needed per collection.Create marketing materials to aid territory managers on the distribution of the collections. Present the collections to key and strategic accounts across the country. Show less

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  Sofibella

  May 2022 - Oct 2024

  Territory Manager

  Territory sales manager in charge of 60+ accounts. Responsible for developing new relationships and expanding distribution across the region while providing outstanding customer services to existing and new accounts

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  Brooks Running

  Nov 2024 - now

  Guru Field Rep