Bob Miller

Experience

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  Mount Comfort Airport Flight Instructor

  Sept 1988 - Aug 1994

  Flight Instructor Commerical Pilot

  Conducted ground and flight training for student pilots. Flew as a commerical pilot.

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  AT&T

  Aug 1994 - Apr 2005

  Report Analyst

  From August of 1994 to November of 1996 I worked for what was then called Cellular One from BellSouth as a Customer Relations Rep. From November 1996 to July 1997 I was promoted to a Retention Analyst. I took the position as a Business Sales Coordinator from April 1997 to September 2003. In 2003 the company was acquired and the new name was Cingular Wireless. From September 2003 to April 2005 my position was as a Report Analyst.

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  Omni Management Services

  Jun 2005 - Mar 2006

  Property Manager

  In the role of a Property Manager I was responsible for billing and collection of annual assessments. In addition I also prepared budgets and financial reports as well as bank reconciliations. Lastly for each property that I managed I was responsible for enforcing the covenants and restrictions.

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  AT&T

  Apr 2006 - May 2019

  Support Wi-Fi services at Hilton Hotels and I am responsible to uphold hotels to Hilton’s Wi-Fi standards. This is done by reviewing circuit utilization monthly. Participate in stewardship meetings with Property Management groups to maintain Wi-Fi integrity. I am responsible for supporting hotel service issues as well as General Manager inquires or concerns. This includes making bandwidth adjustments to hotel zones, providing suggested circuit upgrades. A point of contact for service outages and escalations on Wi-Fi services. Frequently collaborate with Technical Service Teams to resolve issues while providing hotel staff status updates. Educate General Managers on front line services and applications to maintain guest’s satisfaction scores for Wi-Fi services. Show less Proactively conduct rate plan analysis and recommend changes during stewardship meetings. Responsible for overseeing contract profiles and new foundation account number (FAN) submissions as well as contact updates for customers. I coordinate customer Premier site builds and educate customer on the capabilities of the on line tool called Premier. Responsible for first bill reviews and proper billing and discounting at the account and end user level. Team up with Sales partners to increase customer satisfaction and promote revenue while reducing churn. I am the point of contact for customer escalations and provide on going training on AT&T's front line resources. Show less

  • Service Executive Wi-Fi

    Oct 2016 - May 2019

  • Universal Service Executive

    Apr 2006 - Oct 2016
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  Tech Mahindra

  Nov 2019 - now

  Professional-Client Services Project/Program Manager

  Providing support for AT&T's FirstNet program