Ali Raza

Experience

• 

  Multi Packaging

  Dec 2012 - Oct 2013

  QA/QC Officer
• 

  Atlas Honda Limited

  Dec 2013 - now

  1- Set Sales Quota for Territory2- Prepare Budgets and Approve Expenditures3- Develop Plans to Acquire New Customers or Clients, Through Indirect Sales Techniques, and Business to Business Marketing Visits4- Project Sales and Determine the Profitability of Products and Services5- Plan and Coordinate Training Program for Sales Dealers6- Determine and Plan Special Promotion Activities to Promote Sales7- Analyze Sales Statistics8- Monitor Customer Preference to Determine the Focus of Sales Efforts9- Resolve Customer Complaints Regarding Sales and Services Show less 1. Customer Services• Creating Goals and Objectives for the Department • Maintaining the Highest Customer Service Index • Handling Customer Complaints Immediately and According to Policy • Keeping Up-to-Date on Warranty Policy • Providing Training to Service and Warranty Dealers • Encouraging technicians to Keep Their Skills Up-to-Date Through Periodic Technical Training • Warranty Cost Per Motorcycle and In-Valid Claim Control2. Quality• Ensure the quality of CBU as per customer satisfaction and in compliance with HM standard.• Reduction in CBU rework by improving parts quality and timely feedback to respective areas regarding defects.• Training of Service personnel to enhance their knowledge about product and parts in order to curtail the generation of invalid claims.• Monitoring global level quality for Export Parts / Motorcycles.3. Communication• Effective cross functional communication within the company.• Frequent communication with service dealers, services department and QA to improve the expertise of service staff and quality of parts.• Enhance intra-department communication to generate the understanding of uni-standard.• External communication with HM, ASQC, BHL for feedback and updates.4. Bottom Line• Reduce the reaction time of Warranty claims counter measure to immediately kill the defect from market.• Reduce the assy. Line problems and defects observed at final inspection by improving parts quality and more focus on GENBA.5. Projects• Conduct market quality surveys to monitor motorcycle quality in the market.• Implementation of GDP (Global Direct Pass) system as per HM standard. Show less

  • Senior Assistant Manager After Sales Service

    Apr 2024 - now

  • Assistant Manager Sales Marketing

    Apr 2019 - Mar 2024

  • Executive After Sales Services & Warranty

    Dec 2013 - Mar 2019