
Jim Davis
Desktop Support Technician

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About me
Customer Success Manager @ TechSmith
Education

Gaylord High School
1998 - 2002
Central Michigan University
2002 - 2006Bachelor of Science Information Technology, Mathematics
Experience

Central Michigan University
Oct 2003 - May 2006Desktop Support Technician-Install, configure, and upgrade OS and software packages-Educate clients on using and maintaining deployed software-Solving hardware and software issues-Track customer service requests using Incident Management Software-Deploy new hardware to the field

Symantec
Aug 2006 - Apr 2012Principal Support Engineer-Symantec Certified Specialist in Symantec Management Platform 7.0 Administration-Experienced in Application Usage and Metering-Product License Auditing/Harvesting-HP Client Management Software-Network Discovery and Real Time System Management.

TechSmith
Apr 2012 - nowSolutions Engineer for TechSmith Knowmia Enterprise Principal Support Specialist for the TechSmith Relay cloud platform and on premise solution. Supporting TechSmith's innovative Relay integrated products including Fuse, SnagIt and Camtasia. Proven support background making educators and professionals successful in seamless knowledge sharing, integrating with existing LMS/CMS systems and improving workplace efficiency and effectiveness through visual communication.
Customer Success Manager
Nov 2023 - nowProject Manager
Jul 2021 - Nov 2023Technical Solutions Engineer
Apr 2017 - Jul 2021Support Specialist
Apr 2012 - Apr 2017
Licenses & Certifications
- View certificate

Certified ScrumMaster® (CSM®)
Scrum AllianceJul 2021
Volunteer Experience
President of the Board
Issued by Clarks Crossing HOA on Jun 2016
Associated with Jim Davis
Languages
- enEnglish
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