Jim Davis

Experience

• 

  Central Michigan University

  Oct 2003 - May 2006

  Desktop Support Technician

  -Install, configure, and upgrade OS and software packages-Educate clients on using and maintaining deployed software-Solving hardware and software issues-Track customer service requests using Incident Management Software-Deploy new hardware to the field

• 

  Symantec

  Aug 2006 - Apr 2012

  Principal Support Engineer

  -Symantec Certified Specialist in Symantec Management Platform 7.0 Administration-Experienced in Application Usage and Metering-Product License Auditing/Harvesting-HP Client Management Software-Network Discovery and Real Time System Management.

• 

  TechSmith

  Apr 2012 - now

  Solutions Engineer for TechSmith Knowmia Enterprise Principal Support Specialist for the TechSmith Relay cloud platform and on premise solution. Supporting TechSmith's innovative Relay integrated products including Fuse, SnagIt and Camtasia. Proven support background making educators and professionals successful in seamless knowledge sharing, integrating with existing LMS/CMS systems and improving workplace efficiency and effectiveness through visual communication.

  • Customer Success Manager

    Nov 2023 - now

  • Project Manager

    Jul 2021 - Nov 2023

  • Technical Solutions Engineer

    Apr 2017 - Jul 2021

  • Support Specialist

    Apr 2012 - Apr 2017