Scott Hearn

Experience

• 

  KPMG

  Feb 1989 - Feb 1992

  Manager

  I looked after the Storage Facilty for the North of England. The sites we stored for and regularly delivered to were Manchester, Leeds, Stoke and Preston.This was later taken over by Squirrel Storage and i was TUPE'd across.

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  Squirrel Storage (Now Cintas)

  Feb 1992 - Feb 2002

  Site Manager

  The Manchester site was the second site opened by Squirrel Storage. I started by running the site on my own with only one client and over the ten year period built this up to over 30 staff and hundreds of clients. As the company grew i assisted with the opening of new premises throughout the UK. I also assisted with setting clients up with web based portals.I managed the staff, welfare, communications, logistics, client meetings, budget setting, P&L monitoring, Health and Safety, Security, client relationships, KPI reporting, recruiting, HR training and issues and many more things a Site Manager would be expected to do. Show less

• 

  Iron Mountain

  Mar 2004 - now

  Area Operations Manager

  Key Influences:Control of £14m annual revenue throughout my data management operations. Managing resources against annual operating budgets as a core part of the regional strategy.Accountable for service performance of over 200 staff across assigned centres within the region. Implementing major change.Budget Preparation and ownership of P&L and forecasting.Project manager for internal process improvement, change initiatives and cost evaluations.Consistently achieving outstanding results in all service delivery, audit, targets and SLA objectives along with ensuring that we are GDPR compliant.Nurturing talent across the remit and developing succession strategies for business continuity.People Management:Leading the management team across the remit implementing clear pathways for progression. Accountable for the recruitment and talent acquisition of customer service focused teams. Coaching talent to develop leadership capacity and mentoring existing supervisors and managers to improve.Implementing appraisals and performance reviews in line with the business IC plan. Addressing under-performance and managing disciplinary procedures where required. Building a high-performance team culture opening opportunities for individual success. Operational Strategy & Management:Chairing and leading forums to develop enhanced SOPs and Best Practice UK wide.Developing innovative ideas to actively contribute towards business growth and efficiency. Implementing warehouse management systems to analyse service delivery and shape improvement programmes.Accountable for daily KPI setting, monitoring and management to meet overarching objectives.Responsible for service performance ensuring customer delivery achieves expectations.Delivering all forecasts, weekly reports and MI reports for senior and executive teams.Optimising workflow processes and implementing continuous improvement. Show less