Neethu Antony

Experience

• 

  Infosys

  Jul 2015 - May 2016

  System Engineer

  • Developed the graphical user interface using HTML, CSS and JavaScript to automate the process of updating MITs database (inventory system) with device details.• Creation of Oracle database. • Contribute to knowledge repository by publishing user guidance document• Attended various trainings on Python, RDBMS, Networking, PERL, PHP, HTML/CSS.

• 

  Telstra

  Jun 2016 - Sept 2019

  Senior System Engineer

  ◦ Responsible for HP tools administration and integration, monitoring solutions development, proof of concepts and solutions implementation. ◦ Configuration of alarms on network monitoring tool - HP NNMi to monitor SNMP traps from various network and to raise proactive incidents in the ticketing tool HP SM.◦ Creation of Shell Scripts to manage custom business requirements and automation in HP NNMi.◦ Refactoring of PHP code in SevOne.◦ Enhancement of PERL scripts for the route management module in Netops project.◦ Enhancement of JavaScript code for various functionality changes in HP SM.◦ Maintaining Oracle, MySQL, and Postgres databases of TG NMS applications. Show less

• 

  BT Group

  Oct 2019 - Sept 2020

  Technology Analyst

  ◦ Development of reports and threshold policies based on contract requirements in SevOne.◦ Device discovery and grouping of devices, User role management.◦ Enhancement of PHP scripts to create custom reports in SevOne.◦ Automated the service addition process in NPMD via SevOne API calls using shell scripts.◦ Automated the process of monitoring SevOne error logs and health checks using shell scripts.◦ Integration of fault monitoring system (SMARTs).◦ Configured applications in various work environments like Development, System Test and Production. Show less

• 

  Optus

  Oct 2020 - Feb 2022

  Technology Analyst

  Project 1 - ServiceNow ATF and Manual Testing◦ Tester for an internal project system (Network Deployment Support system) in ServiceNow.◦ Creation of test cases, validation and execution of test cases, logging defects, preparation of test report for each release.◦ Conducting Unit testing, SIT and UAT.◦ Design and development of ServiceNow ATF (Automation Test Framework) test suits.◦ Working closely with the development team and business to meet the testing scope, defect fixes and release on time.Project 2 - ZenOss◦ Carrying out analysis of the MIBS and OIDs supported by different Network Devices.◦ Development of Zenpacks using Python programming language for monitoring and modeling network devices using SNMP and Rest APIs.◦ Mapping of traps from devices to event class and transforming the event properties using Python Show less

• 

  Infosys

  Mar 2022 - now

  SMA Lead Engineer

  ◦ Proficient in overseeing network, applications, and server management for seamless operations.◦ SME for the Network Monitoring tools - Spectrum, Nagios, Splunk, SevOne, Dynatrace, Ciena MCP & OneController, Infinera TNMS & DNA-M.◦ Implemented proactive measures to detect and address potential network issues, ensuring uninterrupted services and enhancing network efficiency.◦ Conducted capacity planning assessments along with regular system audits to assess network performance and implement optimizations. ◦ Collaborated with cross-functional teams to analyze client requirements, design network solutions, and resolve customer concerns promptly.◦ Monitor network traffic, analyze logs, and integrate multiple applications through APIs in a Shell script.◦ Provided technical support to clients, troubleshooting, and participated in on-call rotations to provide L2/L3 support for network issues.◦ Manage and resolve assigned incident tickets, and support customer incident management bridges and calls.◦ Managed and maintained CMDB to ensure accurate and up-to-date records of all applications within the organization.◦ Created and maintained comprehensive network documentation, including diagrams, configurations, and procedures.◦ Led the upgrade of various Network Monitoring systems, enhancing overall network efficiency.◦ Established and managed lab environments for testing and development purposes.◦ Providing training to customers, Mentoring junior engineers, and documenting best practices to facilitate knowledge transfer within the team.◦ Proficient in managing JIRA and BMC Remedy systems for streamlined issue tracking and resolution. Show less