Renata Auler

Experience

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  SAP Latin America Labs

  Jan 2012 - Dec 2013

  Intern from Support Advisor Center

  Worked with support ramp-up programs execution in Latin America , selecting customers to be part of ramp-up programs. Contributed to resolve issues from customer on ramp-up projects and helping to qualify ramp-up customers as references From September 2012 until June 2013 I've worked with global colleagues to address messages and as messages dispatcher.

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  ACCERA - Supply and Sales Empowered

  Oct 2014 - May 2016

  Accera is a company that offers solutions to all the producing process: to the company that produces to the company that sells and the final customer. I was an intern for almost 1 and half year and than I've assumed as the principal Business Analyst and Product Owner person for the product I started working with. My main activities were: - Be the responsible to all engagement with the client and final customer- Requirement analysis- Specification and user stories- Analyze the AS IS process and define a TO BE process using different tools and techniques, such as Design Thinking, Business Canvas, User Journey and others- Create and maintain backlog- Create and maintain roadmap- Define the product with the final customer- Create BIs and data visualization tools Show less Accera is a company that offers solutions to all the producing process: to the company that produces to the company that sells and the final customer. I was an intern for almost 1 and half year and than I've assumed as the principal Business Analyst and Product Owner person for the product I started working with. My main activities were: - Be the responsable to all engagement with the client and final customer- Requirement analysis- Especification and user stories- Analyze the AS IS process and define a TO BE process using different tools and techniques, such as Design Thinking, Business Canvas, User Journey and others- Create and maintain backlog- Create and maintain roadmap- Define the product with the final customer- Create BIs and data visualization tools Show less

  • Business Analyst

    Jan 2016 - May 2016

  • Business Analyst Trainne II

    Oct 2014 - Jan 2016
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  VE3 - Supply Chain Consulting & Solutions

  May 2016 - Dec 2016

  Product and Business Analyst

  VE3 is a company that offers two core solutions: one solution that is a SOP Product, the Colplan and a customized version of Colplan. My main activities were:- Be the responsable to all engagement with the client and final customer- Requirement analysis- Especification and user stories - Analyze the AS IS process and define a TO BE process using different tools and techniques, such as Design Thinking, Business Canvas, User Journey and others- Create and maintain backlog- Create and maintain roadmap Show less

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  ThoughtWorks

  Feb 2017 - Dec 2019

  Product and Business Analyst Consultant

  I act as Product and Business Analyst Consultant, which basically means I have to be an agile consultant and product driven person inside the agile team, using a mix of ceremonies from agile's frameworks as Kanban, Scrum, Lean and techniques. The main activities are:- Map stakeholders and dependencies- Understanding the business and problem of the customers- Maintain the backlog- Promote agile- Prioritize and refine the backlog- Write and teach the team to write userstories- Do roadmaps focused on MPV- Facilitate agile ceremonies- Understand the customer and what bring value to it- Map the metrics (how we measure, what we measure and where we measure)- Understand how we will build the product and measure progress and success- Map risks of certain delivery- Help and promote "fail fast"- Pairing with UX/DEV/PM/PO Show less

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  Dell Technologies

  Mar 2020 - Aug 2020

  Senior Product Owner

  As Product Owner within Dell's technology department, I led a team responsible for leveraging user research data from the service desk to enhance service order processes. Responsibilities:* Interpreted user research data to identify trends and actionable insights that could transform into service orders;* Implemented product features to enhance solution descriptions and automate service order creation, increasing efficiency for the support team;* Support Level Optimization: Developed a system to direct service orders to the appropriate support level, ensuring faster and more accurate issue resolution;* Facilitated technical ceremonies and discussions with the team's tech lead to document architecture.* Created business technical documentation for data structuring in APIs;* Authored business documentation, including PRDs (Product Requirements Documents) and user stories;* Identified and prioritized dependencies and versioning in collaboration with other Dell teams;* Conducted business analysis and benchmarking to inform product development and strategy. Show less

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  Gamers Club

  Jan 2021 - Apr 2021

  Senior Product Manager

  * Managed multi-game platform for Fortnite players, facilitating group/tri modes for tournament preparation.* Product Management: Backlog maintenance, roadmap, stakeholder management;* Led the team alongside the tech lead and product designer, driving best practices, objectives, and stakeholder management.* Conducted benchmarking and user interviews to inform product strategy.

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  Merqueo

  Aug 2021 - May 2022

  Senior Product Manager

  I was responsible for product conception, backlog management, and maintenance, MVPs, and managing the entire lifecycle of web and mobile products (Android and iOS). Key outcomes achieved with the team included:* Reduced customer response time from 3 hours to 2 hours and 10 minutes.* Decreased delivery time complaints by 7%.* Reduced payment failure-related cancellations by 2%.Responsibilities:* Product management: Managed product conception, backlog, MVPs, and lifecycle for web and mobile products (Android and iOS);* Navigated stakeholder management across different areas and languages;* Define OKRs, metrics and roadmap. Show less

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  Uhuu

  Apr 2023 - Feb 2024

  Product Owner Lead

  I was responsible for the entire strategy, planning, and product management communication for the Ticketeira product at Uhuu.Responsibilities:* Spearheaded change management and technology process adjustments;* Integrated team formation, process enhancement, and best practices to ensure quality, security, and scalability;* Enhanced product agility and communication, promoting team integration and shared product objectives.Key Activities:* Stakeholder Management: Communication, planning, and negotiation with various teams;* Product Management: Vision, OKRs, roadmap development, alignment with other departments, dependency management, opportunity tree, and KPI monitoring;* Responsbile for strategy personal development, 1-1 meetings, feedback, and role and responsibilities definition with product team;* Integrating the technology team with other departments and promoting best practices.* Time tracking, release organization, and utilization of analysis tools. Show less