Paul Cox

Experience

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  Edmondson and Associates

  Feb 2007 - Nov 2011

  Executive Assistant To Chief Executive Officer

  Outlook calendar managementManaging the day-to-day operations of the officeOrganizing and maintaining files and recordsPlanning and scheduling meetings and appointmentsManaging projects and conducting researchPreparing and editing correspondence, reports, and presentationsMaking travel and guest arrangementsProviding quality customer serviceWorking in a professional environmentPrepare organizational charts.

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  New Birth Missionary Baptist Church

  Jan 2008 - Apr 2012

  Executive Administrative Assistant to Senior Pastor

  Answering incoming phone callsManaging the day-to-day operations of the officeOrganizing and maintaining files and recordsPlanning and scheduling meetings and appointmentsManaging projects and conducting researchPreparing and editing correspondence, reports, and presentationsMaking travel and guest arrangementsProviding quality customer serviceWorking in both a professional and private environment.

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  Ponquinette Improvements, Inc

  Jan 2009 - Jul 2012

  Engineering Apprentice

  Confer with supervisory personnel, owners, contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems.Implement new or modified plans in response to delays, bad weather, or construction site emergencies.Interpret and explain plans and contract terms to representatives of the owner or developer, including administrative staff, workers, or clients.Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or systems.Plan, schedule, or coordinate construction project activities to meet deadlines.Prepare and submit budget estimates, progress reports, or cost tracking reports.Prepare contracts or negotiate revisions to contractual agreements with architects, consultants, clients, suppliers, or subcontractors.Inspect or review projects to monitor compliance with building and safety codes, or other regulations.Inspect or review projects to monitor compliance with environmental regulations.Investigate damage, accidents, or delays at construction sites to ensure that proper construction procedures are being followed.Perform or contract others to perform prebuilding assessments, such as conceptual cost estimating, rough order of magnitude estimating, feasibility, or energy efficiency, environmental, and sustainability assessments. Show less

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  Gap Inc./Gap

  Jul 2010 - Jul 2013

  Sales Associate
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  Campus Apartments

  May 2012 - Nov 2014

  Keystone/Leasing Agent

  Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).Immediately record all telephone and in-person visits on appropriate reports.Files own guest cards and maintain according to established procedures.Inspect models and available “market ready”, communicate related service needs to Property Manager.Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.Ensure apartment is ready for resident to move-in on agreed date.Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities to meet prospect’s needs.Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.Assist in monitoring renewals. Distribute and follow-up on renewal notices.Monitor advertising effectiveness. Gather information about market competition in the area and file.Represent the company in a professional manner at all the times.Accept rental payments and give immediately to Assistant Community Manager.Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.Maintain current resident files.Maintain and record daily inspections for the community.Distribute all company or community-issued notices.Maintain accurate monthly commission records on leases and renewals for bonus purposes. Show less

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  EDN

  Feb 2015 - Jan 2017

  Executive Assistant and Marketing Coordinator

  Implements marketing and advertising campaigns by assembling and analyzing sales forecasts; preparing marketing and advertising strategies, plans, and objectives; planning and organizing promotional presentations; updating calendars.Tracks product line sales and costs by analyzing and entering sales, expense, and new business data.Prepares marketing reports by collecting, analyzing, and summarizing sales data.Keeps promotional materials ready by coordinating requirements with graphics department; inventorying stock; placing orders; verifying receipt.Supports sales staff by providing sales data, market trends, forecasts, account analyses, new product information; relaying customer services requests.Researches competitive products by identifying and evaluating product characteristics, market share, pricing, and advertising; maintaining research databases. Show less

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  Mattress Firm

  Jul 2015 - Feb 2016

  Sales Manager
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  A3C Festival & Conference

  Oct 2016 - Jan 2021

  As part of the Security operations team we are tasked with creating all security and evacuation plans for the entire music festival as well as independent partners. Personal responsibilities include management and scheduling of all Security personnel, establishing radio communications between Security personnel and local police, fire, and ems personnel, providing private security/bodyguard services for VIP guests and artists, conducting periodic counter terrorism sweeps, and conducting cctv surveillance. Show less

  • Security Operations Specialist and Artist Relations

    Oct 2016 - Jan 2021

  • Merchandise Manager

    Oct 2016 - Oct 2017
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  PCMG Counsultation Group.

  Jan 2017 - now

  Co-Owner and Operation Manager

  We provide business organization and operations consultation for small and medium entertainment companies. From project management to full project roll outs, we are here for you!

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  N3

  Dec 2019 - Dec 2020

  Customer Success Specialist
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  Uber

  Dec 2019 - May 2020

  UberEats Customer Success Manager

  This role focused on post-sales of Small-to-Medium Sized Business, to work efficiently and optimally with SMB merchants (not only restaurants) by deepening the relationship to increase retention as well as grow revenue and expand service while ensuring new partners are successful on the UberEats platform, and consult with partners that have the potential to grow. Responsibilities also included building processes and best-practices within merchant success, Partnering with our Operations and Sellers on managing the relationship, issue, and questions of merchants, and tracking merchant KPI and OKR to understand their success, issues, or opportunities. Show less

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  Microsoft

  May 2020 - Dec 2020

  Customer Success Account Manager

  As a Customer Success Account Manager, we are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. Responsibilities included fulfilling support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions, partnering with our customer and account teams to prioritize and plan customer engagements and programs across cloud and on-premise workloads, orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs. Show less