
Dragan Toma
Quality Management

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About me
Product Manager @ SET plus plus | Founder @ Eat · Travel · Safe
Education

High school, Gymnasium “Uroš Predić”.
2002 - 2006High school Natural Sciences and MathematicsActivities and Societies: - Amateur deal with photography - Recreational deal basketball, football.

University of Belgrade
2006 - 2014Bachelor of Science (B.Sc.) - graduate engineer, Faculty of Organizational Sciences Major in Quality EngineerActivities and Societies: - Projects task from “Occupational Health & Safety Management System”, - Projects task of “Quality Management in service industries”, - Improving the quality by improving the technical quality of vehicles in the automotive industry of "Fiat Zastava", - Normative regulation of quality, European product standards and regulations, CE sign, - Operation and implementation of corrective measures, - The procurement procedure for the purposes of the business system. Quality Management, Quality Documentation Management, Quality Control, Methods and Techniques of Quality Control, Quality Inspections, Normative Regulation of Quality, Quality Control Technologies.
Experience

STR "Music House"
Feb 2008 - Sept 2008Quality ManagementSimulation of the implementation of ISO 9001.

The National Employment Service
Jun 2009 - Jul 2009Quality Management Internship ProgramFamiliarisation with appliance of ISO 9000 standards series, Implementation of standard ISO 9001. Simulation of internal audit branch in Kragujevac.

Finnet inženjering
Nov 2014 - Dec 2014Quality ManagementSimulation act in "Finnet inženjering", ISO 50001 - Energy Management System . Attending meetings for certification of energy management systems.

Termooprema d.o.o.
Dec 2014 - Jan 2015Practice Quality ManagementIntroduction to the sector of quality in the processing of parts in the machine industry for thermal power plants. Getting to know the form of the necessary procedures.

Network Manager
Mar 2015 - Sept 2017- participation in the development of a strategy of penetration into new market- researching markets about potential suppliers / customers- responsible for "CRM Vtiger" - Customer relationship management SW- cooperation with the IT developeres regarding site maintenance/upgrade- responsible of the company's identity on social networks- participation in writing blogs, newsletter, etc.- participation in the preparation of company promotional materials- responsible for company performance at trade shows, conference,etc.- all other operational activities related to marketing department Show less – Sales department- trained to work in software "LOGIC" - monitoring of SME- communication with clients- providing assistance to key accounts in Serbia / BiH / Hungary- all other operational activities related to sales department– Logistics department- preparing and checking of the documentations (Invoice/PO/Packing list/technical doc...)- arranging transportation of goods for all three offices in company (Serbia, BiH, Hungary)- communication with domestic and foreign transport companies on daily basis- all other operational activities related to logistics department– Procurement department- communication with suppliers from all around the world- responsible for price updates from suppliers on a daily basis- communication with account managers in Serbia / BiH / Hungary- all other operational activities related to procurement department– Warehouse department- responsible for the goods from the time of admission to the warehouse to delivery to client- all other operational activities related to warehouse Show less
Marketing Manager
Jan 2017 - Sept 2017Assistant to Account Manager
Mar 2015 - Jan 2017

Krojačeva škola
Sept 2017 - Nov 2017TraineeTrained to work in the areas of HTML, CSS, JavaScript, jQuery, Ajax and Git.

SET plus plus
Mar 2018 - nowProduct ManagerPrimary duties: ✔monitoring the development of 50% segments(modules) of the Information System. most important functionalities from modules:- address book (companies and people)- mail client, sima desktop application- fixed assets- jobs, proposal - document management systems- activity records- meetings, etc.- task, project task✔communication with clients✔designing a business interface based on client requests✔experience in creating and executing manual test casesSecondary duties:✔technical support on site, by phone and by live support software✔writing instructions for new software functionalities in Wikimedia✔participation in building a company websites, and social network pages✔writing a blogs post✔participation in making offer's to potential clients✔participation in seminars and workshops, and making reports for top management✔familiarizing and preparing procedures for future ISO certifications✔finding new potential clients via Bisnode software, and making a list for top management✔finding new potential partners on project "Information system SIMA" Show less

Eat · Travel · Safe
Sept 2021 - nowFounder
Licenses & Certifications
- View certificate

Become a Product Manager
UdemyDec 2020 - View certificate

Advanced Product Management: Leadership & Communication
UdemyDec 2020 - View certificate

SEO Training Course by Moz
MozDec 2020 - View certificate

Product Manager Skills Test
ProductDoNov 2024 - View certificate

WordPress for Beginners - How to Make a Website Step by Step
UdemyDec 2020 - View certificate

Personal Productivity for Product Managers
LinkedInSept 2022 - View certificate

Advanced Product Management: Vision, Strategy & Metrics
UdemyDec 2020
Languages
- enEnglish
- seSerbian
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