Seth Hoecherl

Experience

• 

  University Federal Credit Union

  Aug 2006 - Nov 2007

  Develop and maintain new and existing member relationships. Assist the manager in hiring, training, developing, motivating, coaching and disciplining branch staff; help administer performance evaluations and recommend appropriate actions. Responsible to ensure a high level of member service is achieved and maintained. Conduct consistent sales and team meetings. Monitor all branch activities to insure compliance with established Credit Union policies and procedures. Generate business through outside business calling. Show less

  • Roving Manager

    Jan 2007 - Nov 2007

  • Assistant Manager

    Aug 2006 - Dec 2006
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  Washington Mutual

  Dec 2006 - Apr 2008

  Mortgage and Business Lender

  • Entered mortgage and business loan applications for customers• Opened new business and personal accounts• Made outbound sales calls• Produced new business and fostered existing customer accounts and loans.

• 

  Intermountain Health

  May 2008 - Oct 2008

  Patient Account Representative

  • Bills patients’ insurance companies both primary and secondary• Answers daily inbound calls, re-bills insurance companies, collects past due amounts, deals with patient concerns /complaints, sets up budget plans, processes financial assistance, and explains how insurance company processed their claims• Inputs credit card payments from patients by phone or in person and bills secondary insurance as contracted• Works daily PCS work files from both insurance companies and self-pay collections to keep A/R Days, 120 Days Plus, and Bad Debt within Medical Group Goals• Performs the outlined code practice as assigned• Performs insurance and co-pay follow up• Makes adjustments to accounts and performs charge corrections• Verifies insurance eligibility if appropriate• Submits claims and data to insurance carriers• Verifies claim acceptance or rejection from carriers and makes appropriate adjustments• Works appeals and denials with insurance companies• Prepares and generates reports as appropriate• Works edit lists daily/weekly• Manages AR Days, 120 Days, and Bad Debt numbers• Works with front office to improve efficiency and reduce waste• Assists patients with difficult billing issues and researches patient accounts, bank reconciliation, etc. as applicable• Actively participates in quality improvement initiatives (i.e. CQI, TQM, Lean, 100% participation, etc.)• Maintains Medical Group productivity standards as measured by monthly productivity reports and average monthly accounts per day Show less

• 

  Deseret First Credit Union

  Nov 2008 - Jun 2010

  Corporate Trainer

  Train and prepared all new employees in all aspects of job functions.Lead and participate in New Employee Orientation.Assist the HR manager in filtering qualified candidates to best suit certain positions by reviewing potential applicant’s applications and contacting those potential employees for interviews.Had complete knowledge in all aspects of the credit union HR policies and procedures including federal and state regulations.Assist in creating an interactive Operations Manual for employee and supervisor use.Create educational games and trainings to motivate sales, unity and member relations.Maintain and update current training programs.Prepare and present trainings for “all-staff” meetings for the credit union.Use skills in Microsoft Office to prepare online trainings for employee use. Show less

• 

  Intermountain Health

  Jul 2010 - Jan 2017

  Support a variety of human resources activities for 5000 + employees including routine administration of compensation and benefits, recruiting, employee relations, training, and complianceSupport managers, supervisors, and administrators in all HR practices, and provide information to employees about regulations, and policies, and give general support to employeesEnter, extract, compile and interpret HR data from the HR data warehouse. Make recommendations about HR metric data from HR systemsCreate reports for administration, managers and HR Consultants as requested. Monitor and tracks compliance, conflict of interest, and or mandatory trainingAssist with compensation analysis and other policy auditsCreated first usable electronic huddleboard with an easy to use Excel interfaceAssist with employee engagement activities (such as events, recognition, or diversity) and projects or events inclusive of employee recognitionAssist with job evaluations, recruitment, selection and new hire processes and on-boarding needs, or wage adjustment evaluationsDirect employees on where to gain information on their benefits eligibility and enrollment, and where to resolve benefits discrepanciesAssist with coordinating local training programsMeet with associated training groups and organizational effectiveness team to provide insight and suggestions around training improvementsAdministration of the learning management system Show less Responsible for ensuring effective integration of HR data and systems.Support current, new and modified HR system functionality. Provide day-to-day support to functional users and employees as a member of the HR Workforce Solutions and Analytics team. Perform operational system tasks and maintenance. Work with other business analysts to assess and evaluate requests and needs from the various business functions. Follows standard testing methodologies, including hands-on creation of test plans and scripts and execution of the testing. Develop high quality documentation and training materials. Deliver system training to end users. Perform business process design. Perform troubleshooting of complex issues related to system functionality and data integrity. Run simple routine and ad-hoc queries of production data. Provide support to various other HR Systems and teams including Medical Benefits, Retirement, Leave of Absence, Worker’s Compensation, Employee Education and HR personnel at all levels of the organization.Lead a team that implemented a new verification of employment process by partnering with both internal and outside sources. Show less Enter patient information (including demographic, insurance, and financial information) into appropriate computer systems. Complete required patient paperwork and checks that patient charts are prepared for visits and available to clinical staff. Assist and educate patients regarding their account information.Collect payments to account and co-payments, and balances credit card machine daily. Prepare daily bank deposit from batch payments and/or misc. payments by mail. Balances cash drawer daily. Educate patients on financial assistance process/forms and enter applicable information into the computer system. Monitor financial scorecard measures and charge entry errors (i.e. A/R, Bump Lists, Registration Audit Reports, etc.)Schedule patient visits and maintain provider schedules. Answer phone calls to the facility and resolve or forward the calls to appropriate parties. Perform filing, scanning, and organization of front office supplies/materials.Actively participate in quality improvement initiatives (i.e. CQI, TQM, Lean, 100% participation, etc.)Working specifically for the dermatological surgeon, provide high level support to enabled him to perform is job function. Maintain the rhythm and flow of the physician’s practice. Show less

  • HR Generalist

    May 2015 - Jan 2017

  • HR Business Analyst

    Feb 2014 - May 2015

  • HR Assistant

    Jan 2012 - May 2015

  • Patient Service Representative

    Jul 2010 - Jan 2012
• 

  Swire Coca-Cola, USA

  Aug 2017 - Mar 2022

  Leader in the implementation of a new HRIS System· Ensure smooth day-to-day running of HR Systems· Enter transactions and data updates within the HRIS System· Identify trends in escalated systems and process issues and make recommendations to address the top issues with the appropriate teams· Maintain and audit security access· Organize and help maintain a centralized HR business process library· Monitor and run global interfaces with vendors· Liaise between HRIS and IT to ensure data is syncing properly· Conduct system upgrade testing· Provide standard and ad-hoc reporting for HR operations team· Create, review and update process guides regarding HRIS functions· Address all systemic issues by creating usable solutions· Ensure data flow between HR system and vendors· Maintain company’s Office 365 SharePoint site Show less

  • HRIS Analyst II

    Dec 2021 - Mar 2022

  • HRIS Analyst

    Dec 2018 - Dec 2021

  • HR Analyst

    Aug 2017 - Jan 2019
• 

  PCF Insurance Services

  Mar 2022 - Apr 2023

  • Human Resource Information System Manager

    Aug 2022 - Apr 2023

  • Human Resources Information System Specialist

    Mar 2022 - Aug 2022
• 

  Swire Coca-Cola, USA

  Apr 2023 - now

  Human Resource Information System Manager