David Chaves Rodríguez

Experience

• 

  University of Granada

  Oct 2010 - May 2011

  Admissions Office Intern
• 

  Bucknell University

  Aug 2012 - May 2013

  Teaching Assistant
• 

  Salvador Escoda, S.A.

  Sept 2013 - Nov 2014

  Export Support Lead & Interpreter

  I joined Salvador Escoda in 2013 to support their international business by liaising with EU clients in remote and in-person business meetings.

• 

  GlobaLexicon

  Nov 2014 - Jul 2016

  After my promotion I managed a team of 8 linguists and QA specialists. I implemented a process to efficiently process and assign in-house projects to ensure an even distribution of workload whilst meeting the company's high quality standards and customers' unique needs and expectations. I joined GlobaLexicon in November 2014 as their first-ever Spanish in-house linguist. I set quality standards and helped build a team of 5 members across two offices in less than 18 months.

  • Team Lead & Senior Linguist

    Oct 2015 - Jul 2016

  • PM & Linguist

    Nov 2014 - Oct 2015
• 

  HubSpot

  Aug 2016 - now

  In 2021 I joined the CS organization to lead a team of 9 Customer & Partner Success Managers for Iberia and CEE. Some achievements include >110% revenue retention target attainment and >150% SQL target attainment in H2 2021. In 2022 the team grew by 5 members and was further segmented, after which my focus remained on Customer Success Managers. Some achievements for 2022 include record-breaking performance on Customer Dollar Retention (averaging >91%, with peaks of >98% in Q4) and consistently hitting target of opportunity generation and closed MRR.In 2023, my team delivered exceptional results across retention and growth, exceeding both our Customer Dollar Retention & Revenue Retention targets and positioning ourselves as the second best-performing CS team in EMEA. Show less

  • Senior Manager, Customer Success

    Apr 2024 - now

  • Manager, Customer Success

    Aug 2021 - now

  • Senior Customer Training Specialist

    Apr 2020 - Aug 2021

  • Customer Training Specialist

    Jan 2019 - Apr 2020

  • Senior Localization Specialist

    Jul 2018 - Dec 2018

  • Localization Specialist

    Aug 2016 - Jun 2018