Andreea Alexandru

Experience

• 

  TVR Romania

  Jul 2011 - Aug 2011

  Reporting Intern

  While I interned at TVR, I go the chance to go with a couple of reporters and their team to places from where they had to go live (i.e. Courts) for the news bulletins or film for a TV package. I also went on my own, only with a cameraman to political parties' headquarters for press conferences.

• 

  Romanian Radio Broadcasting Company / Radio România

  Aug 2011 - Sept 2011

  Reporting Intern for the English Department

  While an intern for Radio Romania, I had to attend press conferences, interview and collect information for radio packages. I also had to go on air to present different shows.

• 

  ADM Procleaning Ltd

  Jun 2012 - Sept 2012

  Human Resources/Administration Intern

  • Providing direct support to HR Generalist by scheduling meetings and appointments, making travel arrangements and processing expense reports• Filing employee related documents and maintaining records related to grievances, performance reviews and disciplinary actions• Answering department telephones, relaying messages and distribute information to employees via email or telephone• Posting job openings on external databases, gathering information on new applicants and contacting references Show less

• 

  Subway

  Oct 2012 - Jun 2014

  • Working in a highly pressurized and fast paced environment across two food and beverage outlets to deliver excellent levels of customer service and meet organisational standards at all times• Collaborating effectively with head office teams including running the monthly performance visits; showing central representatives around the store to enable compliance audit to be completed• Managing and supervising a team of 25-30 employees across the two locations; responsible for all aspects of operational supervision including planning rotas• Undertaking monthly comprehensive stock audits across two locations, analyzing results and implement budget adjustments in accordance to return of investment• Design, implement and facilitate an effective local marketing strategy as well as research into competitors strategies and identify key marketing opportunities Show less • Monitoring team and individual performance; maintaining records and providing feedback to the Store Manager to support development planning and performance management decision making• Monitoring and controlling stock levels; undertaking stock audits on a weekly basis, analysing results and making recommendations to Store Manager regarding order changes• Leading daily morning briefing sessions; communicating key messages clearly and ensuring understanding as well as motivating the team and establishing a positive culture of excellent service provision Show less

  • Store Manager

    Dec 2013 - Jun 2014

  • Assistant Manager

    Jul 2013 - Dec 2013

  • Supervisor

    Mar 2013 - Jul 2013

  • Sales Assistant

    Oct 2012 - Mar 2013
• 

  Intercleanse Ltd

  Jun 2014 - Sept 2015

  Customer Relationship Manager

  • Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty• Working closely with all departments to ensure CRM works effectively for all aspects of the company• Overseeing direct communication with customers through the CRM• Monitor and maximize customer lifetime value strategies ensuring maximum profitability• Overseeing the migration of all direct communications to lower cost mediums such as SMS and email• Developing testing strategies for all aspects of the CRM to ensure the most effective approach for the company and its products Show less

• 

  Office Shoes

  Sept 2015 - Feb 2019

  • Working in collaboration with the General Manager to devise techniques that streamline operations and drive sales results; implementing and managing process change• Reviewing labour costs and expenses in order to ensure that the store is effectively resourced; maximising profits through implement effective control mechanisms• Reviewing and managing inventory and analyse multichannel sale data • Managing a team of 15-20 including one Supervisor and one Assistant Manager; overseeing and allocating daily activities, scheduling work rotas and acting as a point of escalation for any instore issues or customer complaints• Responsible for ongoing performance management and motivation as well as handling issues of poor performance; created team building sessions to encourage knowledge sharing and more collaborative working• Accurately recording and calculating hours worked for each team member; reporting information to payroll department according to prescribed deadlines Show less • Taking responsibility for Interviewing and selecting new members of staff as well as delivery their induction and providing ongoing job training and coaching• Health and Safety designated officer within store; building a detailed understanding of all relevant regulations and ensuring the team understood their responsibilities and were compliant• Reviewing and updating Visual Merchandising, complying with head office guidelines and reflect store customer profile • Developing and maintaining knowledge of key footwear and general fashion trends as well as seasonal product line in order to be able to advise customers• Working on the shop floor to create a welcoming environment for customers and deliver an exceptional instore experience; consistently meeting sales and service related targets Show less

  • Deputy Manager

    Mar 2017 - Feb 2019

  • Assistant Manager

    Sept 2015 - Mar 2017
• 

  The Access Group

  Feb 2019 - Mar 2021

  •Selected for excellent customer service to join the Premier team, providing support to specific clients as a single point of contact.•Promoting customer success through strong relationships with clients and interdepartmental collaboration, pooling resources from across the business to address broader client needs.•Adopted responsibility for supporting multiple products, through simultaneously training and maintaining support on primary product.•Own and work through cases to resolution, progressing investigations with leadership, consultants, development, senior technical engineers and third party IT. Attend daily Support scrums, working through issues with each product support team.•Identifying, troubleshooting and replicating product issues, reporting to product and development teams via JIRA.•Applying and maintaining software updates to systems, working around storage and security issues with DBAs and internal IT teams.•Coaching 1st line engineers on technical knowledge, investigation methods, phone manner and written communication. Wrote and approved with management the guidelines for 1st line’s communications.•Organising monthly personal development meetings with the team to discuss and mark our progress. •We realised later in lock-down the need for more face to face, lighthearted fun to break up the day; these meetings really helped morale and kept us in high spirits.•Mastered KCS methodology and write public facing knowledge content to prevent, deflect and resolve Support cases, and help with internal processes. Show less •Providing customer service to clients over the phone and online; investigating and routing queries, issues, and problems to relevant resources.•Working towards individual and team CSAT goals and provide service within SLAsContributing on root cause investigations by making detailed and concise case notes covering investigation progress.•Providing ad-hoc coaching to colleagues and work collaboratively to meet team targets.•Improving processes and internal communications; initiating projects by liaising with managers and other departments and work them through to completion to provide tangible results.•Creating knowledge content for both external and internal customers.•Taking initiative and support continuous improvement of customers experience by proactively identifying and researching potential challenges and creating solutions.•Answering customers via the community forum, deflecting cases while increasing customer engagement.•Collaborating with other Charity Representatives at Access to organise fundraising events and activities for our nominated charity of the year – National Deaf Children’s Society. Show less

  • Premier Technical Support Engineer

    Sept 2020 - Mar 2021

  • Associate Technical Support Engineer

    Feb 2019 - Sept 2020
• 

  Benefex

  Mar 2021 - now

  Key Responsibilities:- Leading a team of 8 Technical Consultants, effectively planning and scheduling work within the team while considering individual skill sets and best practices.Manage the technical delivery of 80 to 100 global projects per year, ensuring that projects are delivered on time, within budget, and to the expected quality standards.- Coach and develop team members through 1:1 sessions or project assignments, helping them build their technical and professional skills and achieve their career goals.- Collaborate with the Head and Deputy of Technical Delivery to help shape and improve department direction, contributing to the development of the department's long-term strategy and vision.- Monitor project KPIs to ensure team success and meet stakeholder expectations, taking corrective action when necessary.- Collaborate with the Training Manager to create and roll-out training within the department, ensuring that team members have the necessary skills and knowledge to deliver high-quality projects.- Champion, share, and document best practices within the department and wider business.Key Skills:- Problem-solving: Identify and solve complex technical problems, and develop effective solutions.- Project Management: Strong project management skills, including the ability to manage project timelines, budgets, risks, and stakeholder relationships effectively. Proficient in using project management software such as Confluence and Jira to manage project tasks and schedules.Project Estimation: Estimate the time, cost, and resources required to complete a project, and develop accurate project plans.- People Management: Lead and manage teams, coach team members, and build a positive and inclusive team culture.- Process Improvement: Identify process improvement opportunities and optimize project delivery processes.- Training: Design and deliver training programs that enhance team performance. Show less

  • Global Platform Delivery Manager

    Mar 2024 - now

  • Technical Manager

    Aug 2021 - Mar 2024

  • Technical Team Manager

    Mar 2021 - Aug 2021