Ryan Gamboa

Experience

• 

  HSBC Data Processing Philippines

  Nov 2005 - Aug 2013

  Governance over IT project management for the GSC, ensuring timelines are met and expenditure is within budget.Ensure timely and successful completion of migrations by coordinating IT related requirements. - Handling a high influx of Inbound and Outbound calls pertaining to the reconciliation and collection of delinquent accounts. - Consistently meeting or exceeding service level agreement standards set by operations management and quality assurance.

  • IT Migrations Coordinator

    Jan 2009 - Aug 2013

  • Customer Service Executive (Mortgage Services Collections Department)

    Nov 2005 - Jan 2009
• 

  HSBC

  Aug 2013 - now

  - Review the Pre-Migration Readiness Assessment to ensure the scope of work being on-boarded is compliant with PMRA guidance.- Ensure the successful implementation of all migrations off-shored to the GSC location. This includes ensuring all required document sign-offs are obtained in a timely manner.- Liaise with the Business Area Project Managers/Transformation Leads, as well as any other key stakeholders to implement the migration. - Track and report migrations through the GSC Regional Migration Guidance forums. Ensure to highlight any open issues which could potentially delay migration timelines. Show less 1.) Business Continuity Planning and Testing- Liaising with site stakeholders to ensure Business Continuity Plans are maintained and tested on an annual basis.- Ensuring the criticality of all business services are assessed through an effective Business Impact Analysis review.- Establish the local recovery environment (i.e. recovery desking, IT infrastructure) for business services that require intra-country business continuity arrangements.2.) Site Preparedness- Implement and adhere to Incident Management Guidelines and framework as directed from the Functional team.- Monitor Site and business service risks, as well as their remediation plans. Highlight any outstanding issues/concerns during monthly Risk Management forums.- Timely and accurate submission of MI reports or any required data to our Functional team.3.) Stakeholder Management- Ensure any functional activities are communicated in a timely and comprehensive manner to all business services/support functions in the site.- Conduct engagement sessions with each Site VPO or Business Continuity SPOC in order to assess incident preparedness and awareness on Business Continuity standards set by the team. We also source any feedback / issues and work jointly with the required operations and functional contacts (i.e. Physical Security, Migrations and Capacity Management, Planning and Support, IT) to address them.4.) Projects and Technical Development- Aligning to group standards by completing group mandatory training assigned by HSBC Business Learning Administration.- Actively involvement in functional projects with the objective of streamlining the business continuity framework. Show less

  • Assistant Vice President, HSS - Migrations

    Dec 2019 - now

  • Migrations and Capacity Management - Project Manager

    Oct 2016 - Dec 2019

  • Business Continuity Manager

    Aug 2013 - Dec 2019