Bindu Abbu

Experience

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  Virtusa

  Aug 2019 - Dec 2021

  Chatbot Developer

  • Developing chatbots and voice assistants on various platforms for diverse business use cases.• Working on a chatbot framework/architecture using an open-source tool or library.• Implementing Natural Language Processing (NLP) for chatbots.• Integrating chatbots with Management Dashboards and CRMs.• Resolving complex technical design issues by analyzing logs, debugging code, and identifying technical challenges, issues, and bugs in the process.• Deploying applications using CI/CD tools.• Designing and building highly scalable AI and ML solutions.• Ability to understand business requirements and translate them into technical requirements.• Open-minded, flexible, and willing to adapt to changing situations.• Ability to work independently as well as in a team and learn from colleagues.• High adaptability in a dynamic startup environment.• Experience with multilingual utilization of bots (preferred).• Experience with human escalation in bots.• Ability to optimize applications for maximum speed and scalability.• Generating new approaches and ideas to improve the current performance of chatbots across multiple domains and create highly personalized user experiences. Show less

• 

  Chada Tech

  Sept 2022 - now

  Chatbot Developer

  • Designed and developed conversational flows and implemented natural language processing.• Improved conversational flow design and performance.• Enabled bot on LivePerson communication channel for both mobile and web interfaces.• Utilized botkit to call the Citi customer profile API and store the information in the context of answering customer inquiries.• Analyzed production data and provided details to the business for enhancing conversation flows.• Participated in the implementation of EAP integration to push data into Citi systems.• Collaborated with QA engineers on test plans, including both automated and manual testing. Show less