Michael Lehrer

Experience

• 

  T. Rowe Price

  Oct 2001 - now

  As a part of the Voice of the Customer team, I work with survey and text analytics data to evaluate client experience. I analyze client feedback and communications to improve the customer experience, using survey software and text analytics. Voice of the Customer Analyst Created, edited and oversaw the maintenance of internal reference materials for processing and telephone representatives. Created and maintained reference and training materials for representatives servicing college savings products, including 529 plans. Coached and trained representatives servicing college savings products.

  • Senior Global Market Research Manager - Voice of the Customer

    Jan 2022 - now

  • Lead Manager, Market Research, Voice of the Customer Team

    Jan 2021 - Jan 2022

  • Senior Voice of the Customer Analyst

    Jan 2019 - Jan 2021

  • Voice of the Customer Analyst

    Oct 2014 - Dec 2018

  • Content Editor - Internal Reference Materials

    Oct 2012 - Oct 2014

  • College Savings Specialist

    Oct 2007 - Oct 2012

  • Customer Service Representative/Specialist

    Oct 2001 - Oct 2007