Shivani Gajjar

Experience

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  HCL Infosystems Ltd.

  Nov 2011 - Dec 2012

  Information Technology Coordinator

  ❑ Handling Triage Calls - First call resolution❑ Incident management using various service desk tools (CA, CRM)❑ Inventory Management❑ Creating documents for IT process❑ Managing and coordinating IT audits❑ Trend analysis for betterment of project❑ Worked on the OJTMS software❑ Spare Management (CRM)❑ Software Installation using SCCM❑ OS Installation using SCCM❑ Active Directory Administration (Creation and Deletion of User account, Folder❑ Password reset assistance❑ Quarterly maintenance test (Preventative test) ❑ permission, Group creation and add members)❑ Antivirus Installation❑ Support user over phone❑ Human Resource Management (3 Month)❑ Worked on IFMS software developed by TCS❑ Maintaining Daily Reports (Excel) Show less

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  Dimension Data

  Jun 2015 - Jul 2016

  Desktop Support Engineer

  ❑ Daily Operation Management (Incident Management, SR Management)❑ User account management using Active Directory (ID Creation, Account remove, folder permission, Group creation and add member)❑ Password reset assistance❑ Outlook configuration and troubleshooting❑ O365 Administration❑ Skype for Business configuration and troubleshooting❑ Application installation and troubleshooting❑ New System Build Up using Spider❑ Asset Creation and Software installation using Spider❑ VMware Administration using vCenter (Creating/Deleting VM, Migrating compute/storage, Restarting VM)❑ VMware monitoring using vROPS❑ Report Management (Breach Tickets, Closing Tickets)❑ Ticketing flow Management using Service desk tools - BMC Remedy❑ IP Phone Installation and administration❑ Antivirus Installation❑ Maintain SLA❑ Support customer over Cisco phone❑ Handling Triage calls - First call resolution❑ Application provisioning using Spider❑ Windows OS Troubleshooting (Win 7, 10)❑ Basic Network Troubleshooting❑ Daily Meeting Room Check❑ Root cause analysis❑ Quarterly maintenance test (Preventative test) Show less

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  3i Infotech Ltd.

  Jul 2016 - Apr 2018

  Remote Support Engineer

  ❑ Daily Operation Management (Incident Management, SR Management)❑ User account management using Active Directory (ID Creation, Account remove, folder permission, Group creation and add member)❑ Password reset assistance❑ Outlook configuration and troubleshooting❑ O365 Administration❑ Skype for Business configuration and troubleshooting❑ Application installation and troubleshooting❑ New System Build Up using Spider❑ Asset Creation and Software installation using Spider❑ VMware Administration using vCenter (Creating/Deleting VM, Migrating compute/storage, Restarting VM)❑ VMware monitoring using vROPS❑ Report Management (Breach Tickets, Closing Tickets)❑ Ticketing flow Management using Service desk tools - BMC Remedy❑ IP Phone Installation and administration❑ Antivirus Installation❑ Maintain SLA❑ Support customer over Cisco phone❑ Handling Triage calls - First call resolution❑ Application provisioning using Spider❑ Windows OS Troubleshooting (Win 7, 10)❑ Basic Network Troubleshooting❑ Daily Meeting Room Check❑ Root cause analysis❑ Quarterly maintenance test (Preventative test) Show less

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  Progressive Infovision Private Limited

  Apr 2018 - Feb 2020

  System Administrator

  ❑ Handling the day to day tickets using ticketing system (Remedy)❑ Root cause analysis and create standard operating procedures❑ Monitor trends to identify an opportunity for the improvement❑ Coordinates with teams for IT audits❑ Ensure ticket closure on time❑ Generate weekly progress report❑ Active directory administration (Add and delete AD objects like user account, groups, OU)❑ Password reset assistance❑ Application provisioning using SCCM❑ Office365 administration❑ Permission assignment using PowerShell❑ Windows server administration 2012/2016/2019 (DHCP, DNS, IIS)❑ Installation of CentOS❑ Installation of SQL server Show less

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  Technologie AMTEC inc.

  Nov 2020 - Apr 2021

  Quality Control Engineer

  ❑ IP Phone configuration❑ IP Phone quality check post refurbishment❑ Maintain the IP Phone quality during the each stage of refurbishment❑ To design and resolve issues through study, network administration, installation and customization, along with network support❑ To analyze, prioritize, and complete telephony work order assignment to meet SLA’s

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  JiaS'​ Technology

  Apr 2021 - Dec 2022

  System Administrator

  ❑ Office365 administration (Licence assignment, Email creation, Calendar permission, MFA)❑ Windows server 2012/2016/2019 (DHCP, DNS, IIS, File server)❑ VMware administration❑ CentOS Installation❑ Active directory management (User creation and deletion, group creation and add member)❑ SQL server installation❑ Project management❑ Creating standard operating procedures for newly discovered issues.❑ Incident management using the ticketing system (ManageEngine)❑ Bulk AD changes using PowerShell❑ Creating automated task using the PowerShell and task scheduler Show less

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  SpecCase

  Dec 2022 - now

  Chief Executive Officer
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  NextPixel Creative Agency

  Mar 2024 - now

  Founder and CEO