Sharayu Bichkar

Experience

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  Protosoft Technologies

  Jul 2016 - Jun 2017

  Trainee Engineer

  - Understanding the Problem, gathering requirements after the discussions with clients.- Estimation of Resource utilization and timelines.- Designing the Project, Presentation of PoC (Proof of Concept) to Clients and internal approvals had taken as per design.- Accordingly, HTML, CSS, Bootstrap development tools applied to make required /final application.- Developed Mobile responsive sites using Bootstraps.- Supported for readily available software.

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  RV Solutions Pvt. Ltd.

  Jun 2017 - Dec 2018

  Operation assistant

  Software support to Sarathi 4.0 (RTO Project) & Vahan 4.0 (RTO Project).- Fetching desired data on requirement basis from SQL Database.- Co-ordination with departments of RTO to attain desired results.- Presentation/ Seminars to beneficiaries i.e., Offices, Motor training schools and colleges.

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  3i Infotech Ltd.

  Dec 2018 - Mar 2024

  Technical Team Lead

  - Team Handling of 20 members.- Technical support to field engineers for software support and IT hardware assets.- Monitoring assigned tasks and updating status on regular basis.- Attending internal and external calls over the Mails/ Ticketing tool on a regular basis and resolving these issues from time to time by prioritsing the cases.- Calculating SLA (Service Level Agreement) for downtime of IT Assets.- Familiar and excel in MS office O365 ProPlus application i.e., Outlook, Mail configuration, One drive, Archiving and troubleshooting its application.- Regular Maintenance and troubleshooting of all systems associated with IOCL (Patch Management, Symantics, Updating Antivirus).- Providing support for VPN, RDP, USB device Authentication, Video Conferencing, Cisco WebEx, MS Teams and Google meet.- Installation of SAP 730, 740, 750 and 770 versions and support to end users.- Familiar with Incident Management & Knowledge about Compliance management.- Server Management, Windows Server 2016 Standard (AD Server, McAfee Server, File Server, DHCP Server and management of servers through iDRAC). Show less