Kyle White

Experience

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  Hilton Grand Vacations

  Feb 2006 - May 2008

  Guest Relations Agent

  Front Desk Agent.

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  MICROS Systems Inc

  May 2008 - Oct 2010

  Implementation Specailist

  Starting my professional career as a highly capable Senior Implementation Specialist for Micros Systems, I met with clients following the sale of software packages to collect data and other information required to customize software systems and created a project plan for each client, detailing the tasks that needed to be completed for the timely installation of customised software systems. I led and coached a team of Implementation Specialists whilst providing implementation and support services to independent hotels across North America. I communicated with clients throughout the software customisation process to obtain feedback and approval and customised software systems based on clients’ individual needs and specifications. I educated clients on how to use purchased software systems and customized system features. To ensure a smooth installation process and minimise post-installation support requirements, I conducted staff and management training. I salvaged at-risk client relationships by traveling to “hot sites” to provide in-person support as well as provided remote assistance to customers with post-installation challenges. Show less

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  Courtyard Kauai

  Sept 2010 - Jun 2011

  Front Office Manager

  During my short stint as Front Office Manager for Courtyard Marriott Kauai, I was responsible for supporting, training and supervising front office staff as well as ensuring that all customer-related tasks were handled accurately and on time to improve guests' experience. Whilst providing excellent customer experience every time, I handled customer complaints and special requests promptly and professionally. I scheduled staff shifts and managed other HR-related tasks, maintained an orderly appearance throughout the reception area and monitored stock and ordered office supplies, including stationery and information leaflets. I prepared monthly management reports on customer feedback, bookings and cancellations whilst updating files and maintaining accurate records. I enforced all cash-handling, checking and credit procedures and maintained a safe, happy and effective environment for all staff. Show less

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  Fidelio Cruise Software GmbH

  Jun 2011 - Jun 2015

  As SPMS Team Lead for Fidelio Cruise – and later on for Oracle North America (as the latter acquired the former on October 2014), I was responsible for leading the design and implementation of program activities related to ship property management systems, informatics, and data for decision making whilst managing the SPMS support team in the US. I provided strategic oversight and technical assistance to strengthen the system and provided second line support for any urgent or escalated issues reported, communicating directly with development teams on enhancements, bug fixes and new releases. Whilst providing implementation services to high profile or special needs customers, I worked with development teams on SPMS release cycles as well as with third-party vendors on interface communications to Fidelio.I worked directly with project managers to ensure implementation specialists have all necessary tools and documentation for a successful installation. I worked directly with the US sales team providing demos or workshops on new products or new to customer products. I provided weekly training and communication meeting with all SPMS teams worldwide. Whilst performing other duties and responsibilities as required, I fostered and demonstrated a workplace inclusive of creating opportunity, serving others, building trust, innovation and exceeding expectations. Show less Taking on the duties of Fidelio Cruise’s adept Senior Application Specialist, I provided implementation services to all major cruise lines and complete database setup and configuration to best suit the needs of the client. I oversaw the accurate implementation of all application related to the hotel operations on cruise ships which included pre- and post-project management to ensure a successful installation and limit support needs. I trained all crew in a new implementation ensuring adherence to company and industry quality standards.I supported and maintained 130+ applications and interface – as well as all peripherals including card printers, door locks, RFID reader / writers, signature pads and credit card terminals – and ensured necessary updates were performed. Finally, I travelled around the world to join ships as clients needed or requested. Show less

  • Team Lead Ship Property Management Applications

    Apr 2014 - Jun 2015

  • Senior Implementations Specialist / Application Specialist

    Jun 2011 - Apr 2014
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  Oracle

  Apr 2015 - Jun 2015

  Team Lead - Ship Property Management Applications
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  Carnival Australia

  Jul 2015 - now

  As the ever reliable and highly adept Fleet Applications Manager, I oversee the expert planning, implementation and maintenance of IT applications for all shoreside and shipboard software applications across a fleet of cruise ships. I manage a team of IT business analysis whilst providing effective application lifecycle management, application development management as well as third-party application integration management. I deliver complex projects within set budgets and timeframe and oversee project planning through to implementation and production roll out. Whilst converting new ships to the P&O fleet or decommissioning ships out of the P&O fleet in the IT / applications space, I document process and procedure and ensure direct reports maintain standards and drive success. Finally, I establish and maintain strong business relationships between business units and IT / applications. Show less Working as the capable Applications Portfolio Manager for P&O Cruises, I was responsible for effectively maintaining and supporting all ships computer systems across a fleet of five cruise ships. I planned continuous improvement to best utilise resources, funds and business requirements following company protocols and standards. I managed new projects and ensured projects were delivered on time and within budget. To ensure the best utilisation of all applications onboard, I supported and trained end-users. I upgraded and maintained all system as necessary and ensured all system were compliant within PCI, PADSS and internal compliance policy. I liaised with key stakeholders in order to assess needs, establish good rapport and build strong professional relationships. Show less

  • Senior Manager Onboard Experience Applications

    Oct 2022 - now

  • Fleet Applications Manager

    Sept 2018 - Jan 2023

  • Application Portfolio Manager - Fleet

    Jul 2015 - Sept 2018