Jerry Mack, PMP

Experience

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  AT&T

  Jan 1997 - Feb 2019

  AT&T is a multinational conglomerate holding company. It’s the largest provider of fixed telephone services and the second largest provider of mobile telephone services in the United States.I supported in-house construction crews, engineers, and contractors with carrying out equipment installation projects across apartments, buildings, and malls throughout San Diego by carrying out field inspections. In doing so, I ensured the facility met the company’s pre-defined installation requirements and adhered to personal safety standards. To help engineers with placing inspection requests, I created a shared calendar. I also guided engineers with analyzing facilities and material sourcing needs prior to installation by carrying out measurements, creating extensive reports, and capturing pictures.KEY SKILLS: Engineering Support | Equipment Installation | Facility Assessment | Field Inspection | Compliance | Reporting | Inspection Documentation Show less I led moderate to complex AT&T Switched Ethernet, ASE and LightGig projects from initiation to delivery. This involved overseeing fiber network installation for business and residential clients. I defined the project scope, maintained quality, directed schedules and resources, eliminated risk, and ensured on-time and within budget deliveries. I removed project barriers for cross-functional teams including engineers, construction crews, and contract administrators while serving as a subject-matter expert.My biggest success here involved enabling the San Diego County to beat neighboring territories in project backlog reduction and overachieving on on-time performance targets. To achieve this, I initiated weekly calls with team members, KPIs analyses, and status report generation for the senior management and field supervisors. I also generated insights into upcoming weekly targets for managers by creating “a look into next week” reports. To ensure professional development of non-managerial staff, I mentored them on resume writing practices and conducted mock interview sessions. Using these strategies, I successfully helped 6 junior team members get promoted to managerial positions.KEY SKILLS: Technical Support | 24/7 Support | Network Installation | Customer Service | Scheduling | Risk Management | Deadline Management | Project Tracking | Status Report Generation | KPIs Analysis Show less I trained 300+ personnel ranging from technicians to VPs on their personal and professional development to improve individual productivity. To achieve this effectively, I built a training manual from scratch and conducted presentations to train personnel on analyzing their performance metrics. In order to ensure timely, hassle-free, and cost-effective training for everyone, I held virtual training sessions and one-on-ones with trainees using AT&T Connect.My key accomplishment here involved improving technician productivity by 30% in a month. To do so, I implemented performance monitoring strategies for managers. I also implemented necessary documentation and processes to accurately manage team attendance. In another initiative, I ensured Environment, Health, and Safety (EH&S) compliance across the company by carrying out safety flashes and daily tailgate meetings with the crew. KEY SKILLS: MSOC Coach | Training Manual Development | Productivity Improvement | EH&S Compliance | Crew Management Strategies | Tailgate Meetings | Safety Flashes | Performance Evaluation | KPIs Analysis Show less Here, my role was 2-dimensional. Primarily, I led cable and telephone repair activities in high failure rate areas by leading a construction splicer crew in the First Mile group. I ensured adequate installation and maintenance of equipment by providing technical, administrative, and supervisory support. I also served as an MSOC coach in the construction group across California. Secondly, I assisted the organization with safety and quality audits. My biggest achievement here involved establishing the facility as the first in San Diego to achieve 100% audit compliance by developing a hazardous waste disposal/recycling procedure from scratch. I also helped the facility pass other audits including OP78 by training managers and members on safety and quality standards. In another instance, I filled in temporarily as a Northern Carolina crew manager and helped that team secure a 100% safety and quality audit compliance through proactive coaching.KEY SKILLS: Facility Repair | Equipment Installation & Repair | Safety & Quality Training | Audit Compliance | Waste Recycling | Waste Disposal | Administrative Support Show less I led the installation and maintenance of telephone service, aerial and underground cable, and network terminating devices. I was commended by customers for providing high-quality service in terms of identifying and mitigating network communication issues. To do so, I adopted a corrective maintenance strategy. My key achievement here included increasing the air pressure index of pressurized cables up to the industry standard ~20%. I met this target by repairing air leaks. At another instance, I minimized copper cable theft by implementing monitoring strategies and coordinating with recycling centers. I also took legal actions against people caught during theft. By assembling all annual damage theft claims, I helped the company with recovering $600K+ in revenue loss. KEY SKILLS: Splicing Technician | Splicer | Maintenance | Crew Supervision | Damage Repair | Loss Recovery | Network Communications Improvement | Corrective Maintenance Show less

  • Field Inspector

    Sept 2018 - Feb 2019

  • Sr. Specialist Project Manager

    May 2014 - Sept 2018

  • MSOC Coach, Installation & Maintenance

    Apr 2012 - May 2014

  • Network Process/Quality Manager

    Dec 2011 - May 2014

  • Network Services Manager

    Jan 2007 - Dec 2011

  • Maintenance Splicing Technician

    Jan 1997 - Apr 2007
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  Self-employed

  Mar 2019 - Aug 2019

  Consultant
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  Lowe's Companies, Inc.

  Jul 2019 - Oct 2020

  Plumbing Specialist
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  Safe Haven Security Services, Inc.

  Oct 2020 - Jun 2021

  Alarm Technician
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  Schwartz Electric, Inc.

  Jun 2021 - Nov 2021

  Tower Technician
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  AT&T

  Oct 2021 - Sept 2022

  Lineman
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  4Liberty, Inc.

  Sept 2022 - Dec 2023

  Project Manager: OSP Fiber Construction
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  Motive Infrastructure Solutions

  Nov 2023 - now

  Outside Plant Department Manager