Corey Franklin

Experience

• 

  Gatti's Pizza

  Jan 2004 - Jan 2005

  Party Hero / Runner

  • Demonstrated strong time management and organization skills through event management involving room preparation, party itinerary planning, and the running of multiple parties and groups at one time.• Successfully organized and ran parties or group gatherings of up to 100 people.• Conducted training for up to 8 new associates at a time on event management, entertainment, up-sales, and administration.

• 

  Family Christian Stores

  Jan 2005 - Jan 2007

  Sales Associate / Sales Floor Leader

  • Provided high quality customer service and demonstrated extensive knowledge of products.• Set and managed goals by a team of up to 6 people while exceeding personal sales goals including items per transaction, dollar amount per transaction, and credit card sales.• Maintained data entry for daily store tracking, goals, associates training, and product inventory.• Conducted training for new and tenure sales associates on sales, new and old product knowledge, and back office.• Managed and operated up to 3 cash registers and responsible for bank deposit drops. Show less

• 

  Woodforest National Bank

  Nov 2006 - Jun 2012

  Retail Banker

  • Supervised a team of up to 5 people, which included training, extensive problem resolution, extensive product knowledge, and the implementation of branch goals and personal goals.• Responsible for making daily collection calls for overdrawn accounts, missed loan payments, and charge offs. • Performed the role of a Bank Teller including managing multiple cash drawers, customer accounts, large deposits, the vault, risk management, and cash balancing systems.• Developed and implemented a filing system for the Branch including Record Retention and Record upkeep.• Successful in role as a Personal Banker including marketing initiatives, Customer service, and problem resolution. • Directed branch preparation procedures for maintaining compliance with gov’t regulations & company audits.• Organized branch continuity in the event of a natural disaster, robbery, etc. resulting in a branch closure.• Appointed Notary Public by the United States Secretary of State. Show less

• 

  High Society

  Oct 2012 - Oct 2013

  Team Player

  • Represent High Society as a contract employee providing customer service through the various forms of hospitality service for select events in and around the Greater London area. • Performed as wait staff, bartender, porter, food preparation and other duties while adapting quickly to new environments and Team Leaders. Also performed as the Team Leader.

• 

  Transport for London

  May 2013 - Mar 2014

  Customer Service Assistant

  • Ensure the safety and security of customers, LUL staff, contractors, tenants and visitors.• Operate, check and inspect station equipment as directed by a supervisor and report defects.• Minimize service disruption and lost time as required.• Assist customers with directions, ticket purchasing, and travel advice while providing world class customer service.

• 

  Apple

  Aug 2014 - Jun 2015

  - Providing world-class customer service to Apple’s vast customer base.- Providing advanced and complex level support for iOS devices (iPhones, iPads, and iPods), account security, iTunes for windows and Mac, and iCloud in AppleCare. - Excellent time management and multitasking experience working from home.- Point of contact and internal support for other advisors regarding complex issue consultations, safety issues, and mandatory escalations.- Acting manager and point of contact for complex customer interactions.- Work with customer relations and customers directly regarding exceptions and appeasements.- Work closely with other internal departments on troubleshooting advanced issues and their proper escalation paths.- Maintain ownership of cases, managing case logs, and keep in contact with customers until resolution of each case.- Plan and meet set monthly metrics and personal developmental goals.- Maintain and set a very complex schedule with daily meetings with managers, mentors, customer callbacks, and training. Show less

  • At Home Senior iOS Advisor

    Apr 2015 - Jun 2015

  • At Home Advisor

    Aug 2014 - Apr 2015
• 

  EF English First

  Jul 2015 - Jun 2018

  - Responsible for maintaining and improving the academic quality of all classes in the school- Manage all foreign staff in the school- Plan and organize the schedules of all teachers efficiently and in the best interests of the center.- Hosting weekly meetings and training- Encourage and facilitate the professional development of teachers.- Regularly evaluate academic staff and setting goals and priorities for development.- Cross departmental communication with sales, marketing, human resources and progress advisors.- Regularly give presentations within the school and city-wide.- Maintain student records for all classes and ensure customer satisfaction.- Interview and select potential teachers in the recruitment process.- Lead projects assigned by center manager, senior director of studies, and regional leaders.- Maintain awareness of new ELT methodology and developments.- Train and induct teachers in operational procedures and EF English First company products. Show less

  • Director Of Studies

    Jun 2017 - Jun 2018

  • Associate Director of Studies

    Mar 2017 - Jun 2017

  • Senior Teacher

    Oct 2016 - Mar 2017

  • Foreign Language Teacher

    Jul 2015 - Oct 2016
• 

  Changsha WES ACADEMY

  Aug 2018 - Jul 2022

  • Music Teacher Grades 6, 7, 8, & 9

    Aug 2021 - Jul 2022

  • PYP Coordinator

    Apr 2020 - Jul 2022

  • IB PYP ESL Teacher

    Aug 2018 - Jul 2021

  • House Coordinator

    Sept 2019 - Sept 2020

  • Assistant PYP Coordinator

    Jan 2020 - Apr 2020

  • Choir Director

    Aug 2018 - Jun 2019
• 

  Meridian World School

  Jul 2022 - now

  Classroom Teacher Grade 3
• 

  International Baccalaureate

  Nov 2023 - now

  IBEN Workshop Facilitator